Hello Leo,
Result from HP,
Hi Geoff,
Following from the day spent diagnosing and testing your application problems, all 4 x z820 production machines (yours plus the 3 units I bought to test), suffer the same application errors and subsequent extreme delay in accessing the Index lathe via Directory Opus. Also worth noting that both the 8770w and 8780w mobile workstations suffered the same problems - in fact the only platform which provides consistent speed is the xw8600 workstation and the early z820.
I have attached the performance monitoring graph and hardware summary taken from your z820 (which is also indicative of all the other z820 machines tested). Of particular interest is the extreme local disk activity. Given Directory Opus is a small application and the resource being browsed to is on the network, I am at a complete loss as to why there would be sustained disk activity of 70-100% (hardware specification including disk controller also attached).
Having ruled out faulty hardware by virtue of the number of different machines and platforms we have now tested on, I am left believing there is an compatibility issue with the application and drivers or OS. As I have not had a chance to test earlier versions of Directory Opus, I cannot ascertain whether the reason for the application running fine on the xw8600 is in fact because of it being an early version of Directory Opus installed with upgrades applied as opposed to an installation of the current version.
I recommend you provide this information to the Directory Opus team to see if they have had any similar experiences, or can confirm incompatibility with hardware platforms used in these tests.
Should you require any further information or assistance, please contact me as below.
Regards
Carl Hansen | Market Development Manager – Workstation, Thin Client & RPOS| PPS | Hewlett-Packard NZ Ltd
22 Viaduct Harbour Ave, Maritime Square, Auckland, NZ | Mob: +64 21 566 479 | Tel: +64 9 918 9475 | Email: carl.hansen@hp.com
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Don't know if the attachments are in fact attached Leo.... Screen just goes full page, and have had to "Back Arrow" to add this line.
If the team wish to access my computer via WebEx to see just what's going on, I could download and install this program.
Thanks
Geoff