Crash generating WMA thumbnails (11.6)

Help & Support
1

I just updated to the newest version (11.6). I don't do this often so I cannot be sure it did not happen in earlier versions.

I got the Program Error Encountered dialog. I do not know where this may be logged but it says:

the error (0xC0000005) occurred in thread "dopus.thumgenerate" at Address 0x000007fef1c15e02.

If I save the lister and restart Dopus comes back to the screen it was on and within a second or two the error dialog reappears. What I do to create this is to click a button that creates a flat view of a folder/subfolders.

2

Further details. This is repeatable. This ONLY happens when I am looking at a file with a WMA extension (Windows audio). And it happens when the popup window showing the file info opens as I hover the mouse over the file name in the Name column. This never used to happen. All other file extensions seem fine.

3

I was able to install version 11.4 (can't find a way to get 11.5 from the Dopus website) and the problem is gone. I get the normal popup when I hover my mouse over the Name column for a WMA file. So it seems to be an issue with 11.6. I would try 11.5 if I could get it back.

4

Thanks for reporting this! We've found the problem and written a fix. It should be available soon.

5

Leo,

Good to hear that. Not that there is a bug, but that you found and fixed it. Even though I was 90% sure it was in 11.6, it is always good it know it was not something weird on my system.

6

Thanks for the feedback and reports.

We've fixed this issue and uploaded new installers to the web servers. Please download the new versions of 11.6 version and reinstall.

(Note FYI: Since this affected only a few users, we did a 'silent' update and did not bump the version number, only the build dates.)

7

Greg,

Thank you for the very fast response. I have downloaded and installed the updated 11.6 version and the problem is gone.