Can not uninstall - Error code -5005: 0x80070002

Help & Support
1

Error Code: -5005 : 0x80070002
Error Information:

Kernel\KernelMedia.cpp (95)
SetupNew\setup.cpp (817)
PAPP:Directory Opus
PVENDOR:GPSoftware (www.gpsoft.com.au)
PGUID:0A6AA615-5321-43A0-AFAE-97BF95013EA0
$18.0.329
@Windows 7 / Server 2008 R2 Service Pack 1 (7601)
IE Version: 8.0.7601.17514

2

  • Possible quick fix:

    I would try re-running the installer, rebooting if prompted, then try the uninstaller again.

    That may be enough to correct things and make the uninstall work.

  • If you still have problems:

    The steps in Problems installing Opus for repairing the similar InstallShield error while installing (clearing the InstallShield and temp folders) are worth a try.

    As with the "quick fix", you would need to re-run the installer afterwards, then the uninstaller.

  • Manual uninstall:

    If Opus was set to replace Explorer and the uninstaller is failing, you can manually turn off Explorer Replacement via a .reg file.