Hi;
For the last two days I have been trying to Link my account but it seems to always find fault with either the email address or my user name (sometimes both).
I suspect the problem may be because my current email address has changed since I bought Opus 10. I have tried the old, the new and a combination of old and new address... nothing works.
Where do I look to see if the registration email is the same as the Forum email? Same for user names?
Thanks;
Doc
I found my Account information and it took my current email and registrations code and came up with my information; all correct.
So... why will it not link?
Doc
Try the details that Opus shows via Help -> Licence Manager, and that the forum shows via here.
KING Leo to the rescue.
THAT was exactly what I could not locate. As I suspected, it show the old email address which is the problem.
I will make the necessary corrections and try the link again.
Thanks;
Doc
Well... I changed my Account email address and got a confirmation which I responded to which was accepted.
Problem now is when I try to link my account it says my Forum email and Forum user name are incorrect. WHAT???
Is there a separate Forum email & user name? Where is it so I can change it?
THIS is getting rather messy.
Why the two separate addresses?
Why is not my account automatically Linked when I bought Opus? I have never heard of this method before on ANY site.
I has been a LOT of trouble to set up.
Doc
You mean the Opus registration account? That's fine, but you did not need to change it, FWIW.
If you have changed the email address that's tied to your Opus registration then you should use the new email address when filling out the "Registered email address" on the linking page.
(The Help->Licence Manager in Opus will still show your old email address, since it's stored on your computer. If you want to, you can update the copy that's stored on your computer by downloading and installing your registration certificate again. Or just change your email address back to what it was to keep things simple, as there was no need to change it.)
Yes, there are effectively two accounts:
The details you used when you bought Opus, which are tied to your Opus registration.
The details you used when you created an account to post to this forum.
That is why the Account Linking page asks you for two sets of details and not one. The purpose of account linking is so that your forum account is tied to your Opus registration.
The page you are on now is the forum. Your forum username is DocLotus. i.e. The username you use when you log into this site.
The email address you specified when you created for your forum account can be found via the URL I gave above: ucp.php?i=profile&mode=reg_details
There are only two separate addresses if you chose to use separate addresses when buying Opus and when signing up for the forum. They're both easy to find, as I explained above.
Because you may not even have a forum account yet. Most people don't create them. Also because the forum is a completely separate system to the Opus registration database, and it would be a lot of work to join the systems together (basically creating a custom version of the web forum software, which we don't write and don't have time to maintain ourselves).
A lot of the software I've bought has had separate accounts for buying the product and for the product's web forum (if any). It seems quite normal.
The only unique thing here is that we let you tie your web forum account to your purchasing account, so that we can provide all the tech support in one place. But the information you have to provide is no different to the info you'd have to provide to fill out a a tech support request + log into the forum.
It should not be a complicated process; just try to read what the instructions say and provide four things:
If you're still not sure where to find any of those four things, let me know which one and I'll try to clarify/explain it again.
Leo;
FINALLY...
Your accounts have been linked, and you now qualify for priority technical support.
Please visit the Directory Opus Resource Centre to post a support request.
That was easy (Ho, Ho, Ho).
Seriously, I NEVER want to go through that again.
Leo, I did have to change them to my current email address as I have not been receiving email notifications of Forum activity. I also did as you suggested and re down loaded my Registration in Opus.
In addition to Linking my account, I now once again have Forum activity notifications in my email in box
Thanks once again;
Doc.
Yay. Thanks for persevering! 
