# Can't load new version: Can't find dopuslib

**URL:** https://resource.dopus.com/t/cant-load-new-version-cant-find-dopuslib/35057
**Category:** Help & Support
**Created:** [April 1, 2020, 10:38pm UTC](https://resource.dopus.com/t/cant-load-new-version-cant-find-dopuslib/35057 "2020-04-01T22:38:49Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)
#### Post date: [April 1, 2020, 10:52pm UTC](https://resource.dopus.com/t/cant-load-new-version-cant-find-dopuslib/35057/2 "2020-04-01T22:52:50Z")

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The most likely reason is antivirus deleting the new DLL because it doesn't recognise it yet. Although for one person, using the alternative, old-style installer (intended for XP users, but works on anything) also worked without having to change any antivirus settings:

> [@Surface Pro X update to 12.20 not working 12.19 is however ok?](https://resource.dopus.com/t/surface-pro-x-update-to-12-20-not-working-12-19-is-however-ok/35037):
>
> After installing the latest update i get the following message box at launch. Please help 12.19 is working

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_[View the full topic](https://resource.dopus.com/t/cant-load-new-version-cant-find-dopuslib/35057)._