# Connection to smartphone fails probably locale related
**URL:** https://resource.dopus.com/t/connection-to-smartphone-fails-probably-locale-related/51868
**Category:** Help & Support
**Tags:** bug-report
**Created:** [July 20, 2024, 7:28am UTC](https://resource.dopus.com/t/connection-to-smartphone-fails-probably-locale-related/51868 "2024-07-20T07:28:10Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@NLS](https://resource.dopus.com/u/NLS)
#### Post date: [July 20, 2024, 7:28am UTC](https://resource.dopus.com/t/connection-to-smartphone-fails-probably-locale-related/51868/1 "2024-07-20T07:28:11Z")
Connecting my smartphone (and any smartphone I tried - all Android) with the cable, shows properly in "This PC" under "Portable Devices", but I cannot open it.
It says it cannot find the path specified.
This used to work in older versions, although I am not sure when it broke because I use this functionality rarely.
This is NOT a connectivity problem between Windows and the smartphone, as opening this using the system file explorer works fine as it always did.
I suspect this is related to Windows showing the name of the smartphone localized:
"Το S24 Ultra του/της Nick" (meaning "Nick's S24 Ultra")
I see the system adds this "του/της" (meaning "his/hers"), that has the slash and POSSIBLY confuses DOpus, although Windows Explorer does not get confused and goes in properly.
This is further supported because when I click to open it in DOpus it does break exactly at the slash! It becomes:
"mtp://Το S24 Ultra του/της Nick" where the slash is a folder separator!
Since this is not configurable (I cannot stop the system from doing this in the Greek locale), DOpus should identify this "exception" and circumvent it.
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### Author:  [@Leo](https://resource.dopus.com/u/Leo)
#### Post date: [July 22, 2024, 11:25pm UTC](https://resource.dopus.com/t/connection-to-smartphone-fails-probably-locale-related/51868/2 "2024-07-22T23:25:12Z")
It's definitely unfortunate that Samsung are putting path separators into device names there. ☹
If you want a quick fix, which has several other benefits as well (e.g. not needing to plug the phone into the PC at all), switching to FTP or SFTP for Android file transfers is my recommendation. It works much better, at least on phones + wireless networks with decent bandwidth (which is most these days, I think).
- [MTP and transferring files with Android and iOS phones, Cameras](https://resource.dopus.com/t/mtp-and-transferring-files-with-android-phones/28589)
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### Author:  [@Leo](https://resource.dopus.com/u/Leo)
#### Post date: [July 23, 2024, 6:14am UTC](https://resource.dopus.com/t/connection-to-smartphone-fails-probably-locale-related/51868/3 "2024-07-23T06:14:47Z")
We've made some changes which will be in 13.8.1 which should resolve the issue with MTP paths.
Please let us know if you still see any problems once that version is out, and thanks for reporting the problem!