# Crash at startup **URL:** \ **Category:** Help & Support\ **Created:** [April 19, 2014, 9:41pm UTC](https://resource.dopus.com/t/crash-at-startup/18151 "2014-04-19T21:41:45Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Drac144](https://resource.dopus.com/user_avatar/resource.dopus.com/drac144/32/26280_2.png) [@Drac144](https://resource.dopus.com/u/Drac144)\ **Post date:** [April 19, 2014, 9:41pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/1 "2014-04-19T21:41:45Z")
I have Dopus set to load automatically at system startup. Occasionally (maybe once or twice a week) Dopus will get an error when it is starting up which causes it to terminate. I can restart it manually by clicking on the desktop icon and it starts without any problem. I did not get the exact error because I could not select the text in the error message box. I thought I could just go to the event log and find it there, but I was unable to find anything in the event log(s). The error said it needed to terminate a thread, which might cause the application to be unreliable. When I continued, DOPUS shut down. When Dopus starts in this condition the file lister is empty and the folder tree has just 4 items: File Collections is one of them, I do not remember the other three but all were system level - no disk folders. I will try to get more/better info when it happens again, but in the meantime I thought maybe the above would be enough if this is a known issue. ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [April 19, 2014, 9:45pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/2 "2014-04-19T21:45:23Z")
Either of both of these may prove helpful: [ul][li][Crash, exit or high CPU usage when viewing certain directories](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-viewing-certain-directories/1325/1)[/li] [li][Crash dumps for bug reports](https://resource.dopus.com/t/crash-dumps-for-bug-reports/8861/1)[/li][/ul] ---
**Author:** ![Drac144](https://resource.dopus.com/user_avatar/resource.dopus.com/drac144/32/26280_2.png) [@Drac144](https://resource.dopus.com/u/Drac144)\ **Post date:** [April 20, 2014, 6:47pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/3 "2014-04-20T18:47:38Z")
OK, I have the two dump files zipped. What email address do I use to send them to you? ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [April 20, 2014, 6:50pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/4 "2014-04-20T18:50:25Z")
Please send them to [leo@gpsoft.com.au](mailto:leo@gpsoft.com.au) (It may take a few days to look at them, at the moment.) ---
**Author:** ![Drac144](https://resource.dopus.com/user_avatar/resource.dopus.com/drac144/32/26280_2.png) [@Drac144](https://resource.dopus.com/u/Drac144)\ **Post date:** [April 20, 2014, 9:25pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/5 "2014-04-20T21:25:50Z")
Email sent. ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [April 30, 2014, 10:29pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/6 "2014-04-30T22:29:55Z")
A possible fix for this will be in 11.4.1 beta. (It won't be in 11.4 stable, as the change is too new, but we'll put out a beta shortly after that which will include it.) It's only a "possible" fix as I wasn't able to reproduce the problem, but the crash dumps pointed towards a place where we've added extra checks which should prevent the problem, if it is what it looks like. Please let us know if you still see the problem in 11.4.1 beta or later versions. ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [April 30, 2014, 10:31pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/7 "2014-04-30T22:31:22Z")
PS: If you set Preferences / Miscellaneous / Advanced: win7\_show\_sharing\_overlays = False it should also prevent the problem in current/earlier versions. ---
**Author:** ![Drac144](https://resource.dopus.com/user_avatar/resource.dopus.com/drac144/32/26280_2.png) [@Drac144](https://resource.dopus.com/u/Drac144)\ **Post date:** [May 1, 2014, 10:13pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/8 "2014-05-01T22:13:33Z")
Leo, I do have that set to TRUE, but I do NOT have the Show shortcut arrows and other icon overlays option checked on the Folder Display page. The manual suggests that this second option disables the win7 option even if it is set to TRUE. ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [May 1, 2014, 10:17pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/9 "2014-05-01T22:17:21Z")
I think only the option I mentioned would affect the crash. ---
**Author:** ![Drac144](https://resource.dopus.com/user_avatar/resource.dopus.com/drac144/32/26280_2.png) [@Drac144](https://resource.dopus.com/u/Drac144)\ **Post date:** [May 2, 2014, 12:18am UTC](https://resource.dopus.com/t/crash-at-startup/18151/10 "2014-05-02T00:18:45Z")
No worries. I set it to false. I'll see what happens. Though I haven't had a problem in the past week. ---
**Author:** ![anathema](https://resource.dopus.com/letter_avatar_proxy/v4/letter/a/e19adc/32.png) [@anathema](https://resource.dopus.com/u/anathema)\ **Post date:** [June 23, 2017, 5:32pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/11 "2017-06-23T17:32:32Z")
Sorry to bump an old thread, but I get this problem too with Opus 12.6 (x64) and earlier builds. I'm running on Win7 64-bit, and I have Opus set to start when the system boots. I get this crash around once a week on average. Having just found this thread, I've changed the Preferences / Miscellaneous / Advanced: win7\_show\_sharing\_overlays setting to false, and we'll see what happens. Let me know if you'd like the crash-dumps 🙂 ---
**Author:** ![anathema](https://resource.dopus.com/letter_avatar_proxy/v4/letter/a/e19adc/32.png) [@anathema](https://resource.dopus.com/u/anathema)\ **Post date:** [June 29, 2017, 6:04pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/12 "2017-06-29T18:04:18Z")
Right, just crashed again with that flag set to false ☹ ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [June 29, 2017, 6:32pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/13 "2017-06-29T18:32:12Z")
The best places to start if you are experiencing crashes (which are usually caused by shell extensions): > [@Crash, exit or high CPU when viewing certain directories](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-viewing-certain-directories/1325): > > See also: [Crash, exit or high CPU usage when right-clicking certain files](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-right-clicking-certain-files/1335)[How to find components causing high CPU usage](https://resource.dopus.com/t/how-to-find-components-causing-high-cpu-usage/14144)[How to find components causing memory leaks](https://resource.dopus.com/t/how-to-find-components-causing-memory-leaks/10135)[Crash dumps for bug reports](https://resource.dopus.com/t/crash-dumps-for-bug-reports/8861)[General slowdown or instability investigation steps](https://resource.dopus.com/t/general-slowdown-or-instability-investigation-steps/4618)Summ… > [@Crash, exit or high CPU when right-clicking certain files](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-right-clicking-certain-files/1335): > > Summary: This FAQ helps if Directory Opus crashes, exits or uses high CPU when you open the right-click context menu for files or folders. These problems are usually caused by bugs in 3rd party components and this FAQ contains steps for finding and u… > [@Automatic crash logs (for bug reports)](https://resource.dopus.com/t/crash-dumps-for-bug-reports/8861): > > In the event of a crash, Directory Opus usually creates a log file (also known as a "dump file") with information that may be useful in diagnosing the problem. (For problems which don't result in a crash -- e.g. freezes or abnormal CPU usage -- you … Please start a new thread with any findings, as the crash you're seeing is probably unrelated to what this thread was about. The issue this thread was about was fixed a few years ago and should not be what you're running into now. ---
**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\ **Post date:** [June 29, 2017, 6:32pm UTC](https://resource.dopus.com/t/crash-at-startup/18151/14 "2017-06-29T18:32:16Z")