Crashing Dopus with use Phones

Help & Support
1

Guys,

When a phone or MP3 player is connected Dopus 11 is always crashing, I'm using the latest versions all the time but this makes no difference...

Here some info out of the Eventviewer:
Log Name: Application
Source: Application Error
Date: 15-11-14 12:20:20
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ******
Description:
Faulting application name: dopus.exe, version: 5.0.1.20, time stamp: 0x541790c4
Faulting module name: dopus.exe, version: 5.0.1.20, time stamp: 0x541790c4
Exception code: 0xc000041d
Fault offset: 0x0000000000332f3e
Faulting process id: 0x1b74
Faulting application start time: 0x01d000c54c43ee12
Faulting application path: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Faulting module path: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Report Id: 621e41fb-6cb9-11e4-bed6-14dae9adaee8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
2
100
0x80000000000000

26696
Application
******



dopus.exe
5.0.1.20
541790c4
dopus.exe
5.0.1.20
541790c4
c000041d
0000000000332f3e
1b74
01d000c54c43ee12
C:\Program Files\GPSoftware\Directory Opus\dopus.exe
C:\Program Files\GPSoftware\Directory Opus\dopus.exe
621e41fb-6cb9-11e4-bed6-14dae9adaee8





I hope that you can have a look into it...

Thanks

2

Just from having it plugged in, without trying to access it?

Does it only happen if the folder tree is on, and/or when you go to certain folders (e.g. the Computer folder)?

Is Explorer stable when doing the same things?

Toggling Preferences / Miscellaneous / Advanced: mtp_enable may help. (But if not, please reset it back.)

If a crash dump was produced, please email it to leo@gpsoft.com.au and I'll see if it indicates what might be failing, and whether it's something within Opus or a 3rd party driver or shell extension.