# Directory Opus has encountered a program error

**URL:** <https://resource.dopus.com/t/directory-opus-has-encountered-a-program-error/13983>\
**Category:** Help & Support\
**Created:** [September 25, 2012, 2:08pm UTC](https://resource.dopus.com/t/directory-opus-has-encountered-a-program-error/13983 "2012-09-25T14:08:28Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\
**Post date:** [September 25, 2012, 3:09pm UTC](https://resource.dopus.com/t/directory-opus-has-encountered-a-program-error/13983/2 "2012-09-25T15:09:15Z")

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Try these guides, as applicable, for the best suggestions on tracking down the cause of the crash (usually a shell extension or video codec). They come from the "Other Troubleshooting" section of the [Opus FAQs](https://resource.dopus.com/t/list-of-faqs-organised-by-topic/3079/1).

[ul][li][Crash, exit or high CPU usage when viewing certain directories](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-viewing-certain-directories/1325/1)[/li]  
[li][Crash, exit or high CPU usage when right-clicking certain files](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-right-clicking-certain-files/1335/1)[/li]  
[li][Crash dumps for bug reports](https://resource.dopus.com/t/crash-dumps-for-bug-reports/8861/1) (try the other things first; and you'll also need to link your account if you want us to look at them)[/li]  
[li][High CPU usage or other problems with AVI files](https://resource.dopus.com/t/opus-uses-100-cpu-problems-with-avi-files/1922/1)[/li]  
[li][General slowdown or instability investigation steps](https://resource.dopus.com/t/general-slowdown-or-instability-investigation-steps/4618/1)[/li][/ul]

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_[View the full topic](https://resource.dopus.com/t/directory-opus-has-encountered-a-program-error/13983)._