Not easily reproducable, unfortunately. It usually happens after a few days of DO being open, and many file transfer sessions from SFTP to the local machine. All of a sudden, at the beginning of a new transfer, the "Copying" window will get stuck on the "counting files" step. The more serious probl…

Next time it happens, please make some process snapshots and send them to us: [image] Manually generating process snapshots Opus FAQs If you find Directory Opus is hanging, using a lot of CPU, or otherwise exhibiting unexplained behaviour, one important diagnostic tool is…

Many thanks for sending the snapshots. The problem is in our code. I have a few theories about the cause but I need to find a way to reproduce the problem to test them. I'll try copying sub-dirs from SFTP sites until I can get it to happen here. (If you have any ideas about possible details that mi…

I'm not sure what exactly triggers it- some combination of time open and doing a lot of SFTP transfers (and, quite possibly using the queue... though I haven't noticed if it ONLY gets stuck when starting a transfer pending in the queue- or if that doesn't matter....). But yeah, feel free to send me …

Hello, I still encounter this fairly often. Any progress on a solution?

None yet, and I wasn't able to reproduce the problem, but it is still on our list to make a debug build or similar. We need to finish some things first before we can spend proper time on it.

Hello- do you happen to know if this bug was fixed in v13? DOpus remains the only app I use that exhibits this behavior.

Sorry for digging up an old thread but this has been happening for me as well in v13. Like stated before, it's not easily reproducible but it does happen at the start of a transfer. The original thread was mentioning the file counting process but in my case it also happens right after the connecti…

We're in the process of replacing the SFTP code, so it'll probably be fixed by that.

That is some pretty great news! I will be looking forward to playing with the new implementation once it's available! Thank you for the news :+1:

DO sometimes gets stuck on "counting files" when starting a transfer from SFTP

Help & Support

Leo October 28, 2022, 9:14am 2

Next time it happens, please make some process snapshots and send them to us: