# DO starts up and freezes frequently -Have to use Task Manager to exit

**URL:** <https://resource.dopus.com/t/do-starts-up-and-freezes-frequently-have-to-use-task-manager-to-exit/34537>\
**Category:** Help & Support\
**Created:** [February 2, 2020, 9:34pm UTC](https://resource.dopus.com/t/do-starts-up-and-freezes-frequently-have-to-use-task-manager-to-exit/34537 "2020-02-02T21:34:27Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jbelcher5](https://resource.dopus.com/letter_avatar_proxy/v4/letter/j/919ad9/32.png) [@jbelcher5](https://resource.dopus.com/u/jbelcher5)\
**Post date:** [February 2, 2020, 9:34pm UTC](https://resource.dopus.com/t/do-starts-up-and-freezes-frequently-have-to-use-task-manager-to-exit/34537/1 "2020-02-02T21:34:27Z")

</div>

DO starts and freezes and I have to use the Task Manager to exit.

---

<div class="post-metadata">

**Author:** ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo)\
**Post date:** [February 2, 2020, 9:38pm UTC](https://resource.dopus.com/t/do-starts-up-and-freezes-frequently-have-to-use-task-manager-to-exit/34537/2 "2020-02-02T21:38:22Z")

</div>

These are the best places to start:

> [@Crash, exit or high CPU when viewing certain directories](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-viewing-certain-directories/1325):
>
> See also: [Crash, exit or high CPU usage when right-clicking certain files](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-right-clicking-certain-files/1335)[How to find components causing high CPU usage](https://resource.dopus.com/t/how-to-find-components-causing-high-cpu-usage/14144)[How to find components causing memory leaks](https://resource.dopus.com/t/how-to-find-components-causing-memory-leaks/10135)[Crash dumps for bug reports](https://resource.dopus.com/t/crash-dumps-for-bug-reports/8861)[General slowdown or instability investigation steps](https://resource.dopus.com/t/general-slowdown-or-instability-investigation-steps/4618)Summ…

> [@Crash, exit or high CPU when right-clicking certain files](https://resource.dopus.com/t/crash-exit-or-high-cpu-when-right-clicking-certain-files/1335):
>
> Summary: This FAQ helps if Directory Opus crashes, exits or uses high CPU when you open the right-click context menu for files or folders. These problems are usually caused by bugs in 3rd party components and this FAQ contains steps for finding and u…

You can also generate some snapshots of the frozen process and send them to us, which we can use to see if the problem is in Opus or a 3rd party shell extension (or something else):

> [@Manually generating process snapshots](https://resource.dopus.com/t/manually-generating-process-snapshots/34071):
>
> If you find Directory Opus is hanging, using a lot of CPU, or otherwise exhibiting unexplained behaviour, one important diagnostic tool is the generation of manual process snapshots (often called "dumps"). These snapshots capture the state of the Op…