# Dopus is stuck loading thumbnails in newer versions

**URL:** <https://resource.dopus.com/t/dopus-is-stuck-loading-thumbnails-in-newer-versions/57131>\
**Category:** Help & Support\
**Tags:** bug-report\
**Created:** [September 9, 2025, 6:47pm UTC](https://resource.dopus.com/t/dopus-is-stuck-loading-thumbnails-in-newer-versions/57131 "2025-09-09T18:47:19Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Jon](https://resource.dopus.com/user_avatar/resource.dopus.com/jon/32/12713_2.png) [@Jon](https://resource.dopus.com/u/Jon)\
**Post date:** [September 9, 2025, 9:47pm UTC](https://resource.dopus.com/t/dopus-is-stuck-loading-thumbnails-in-newer-versions/57131/9 "2025-09-09T21:47:56Z")

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When you have one or more thumbnails stuck like this, could you please make a [process snapshot](https://resource.dopus.com/t/manually-generating-process-snapshots/34071) and send it to us? Hopefully we'll be able to see what's going on.

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_[View the full topic](https://resource.dopus.com/t/dopus-is-stuck-loading-thumbnails-in-newer-versions/57131)._