We contacted InstallShield on this issue and they provide the following answer. I'm afraid it may not be particularly useful but please look at this and send us come feedback on their suggestions.
This type of error usually occurs during the transfer of large files, when the target machine does not allocate enough memory to the running installer process, or when there is insufficient temporary disk space or total, free disk space. This could be a machine specific issue, if you are not able to reproduce it on other machines. Please acquire the following information from the end-user experiencing the issue:
- Can you describe at what point of the installation are you getting the error? Is it when a file is being transferred?
- Does the target machine have sufficient memory allocated to the running installer process?
- Does the target machine have sufficient temporary disk space?
- Does the target machine have sufficient total, free disk space?
- Have all temporary files been deleted prior to running the installer?
- Have all other processes been ended prior to running the installer?
- Has all antivirus software been disabled prior to running the installer?
If the above suggestions don't work, can you provide us with the debug log of the issue, which should be in a trace.bin file. Here is a link to a Knowledge Base article that describes how to generate that debug log file:
kb.flexerasoftware.com/selfservi ... Id=Q110947
We can also take a look at the process monitor log and see if it helps to troubleshoot the issue.
The link below directs you to the Microsoft site that you can download Process Monitor from. You will want to start it up accept all the default filtering and then start your installation. Once you get the error, you can stop the capturing (Ctrl + E will do this) then save the file as .pml file:
Process Monitor v2.91
technet.microsoft.com/en-us/sysi ... 96645.aspx