Files not showing up after being created in the directory

I have the latest version installed, I've owned your product for years, for some reason I'm saving files to a directory, but they're not showing up. If I open Windows Explorer and look in the exact same directory the files are there. I've tried closing the program restarting, restarting the computer downloading the latest version, nothing seems to work. Do I have to totally uninstall the program from my computer and reinstall it? I use Dopus constantly, so I need to get this fixed.
Gary Aksland

Please try these suggestions: