Find Files takes about 2 minutes to come up

Help & Support
1

File files is taking about 2 minutes to appear after I select it. It happens from all the entry points I know about:
File | Find Files
Ctrl+F
Tools | Find Panel

According to Task Manager, DOpus is at 50% the whole time, and that particular window is unresponsive.

I've tried the following from the speed FAQ

  • Disabled the plugins
  • Disabled the Shell Image Extraction
  • Disabled Thumbnail caching
  • Generic Icons turned on
  • Ensured that all network drives are active

I also tried various directories, both with and without files and subdirectories.

Is there anything else that I could try?

Thanks
Paul

2

Try disabling any realtime antivirus/antispyware software you have (including firewalls which do antispyware stuff, like Zone Alarm) temporarily to see if that makes any difference.

3

Just tried that.

Disabled McAfee and Windows Firewall which is all that is used on this machine.

No change.

Paul

4

I'm stumped as to what else the cause might be.

When you open the dialog Opus has to load a few extra resources from disk but, unless the disk is really fragmented or under a lot of load from other processes, or memory is running very low, I can't think why it would take such a long time.

Running Process Monitor to see which files are being accessed by Opus and other programs when you open the Find window might provide a suspect but that's about all I can think of.

5

It cycles on the registry.

The following lines are run over and over.

dopus.exe	2132	RegQueryKey	HKCU\Software\Classes	SUCCESS	Query: Name
dopus.exe	2132	RegOpenKey	HKCU\Software\Classes\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder	NAME NOT FOUND	Desired Access: Maximum Allowed
dopus.exe	2132	RegOpenKey	HKCR\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder	SUCCESS	Desired Access: Maximum Allowed
dopus.exe	2132	RegQueryKey	HKCR\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder	SUCCESS	Query: Name
dopus.exe	2132	RegOpenKey	HKCU\Software\Classes\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder	NAME NOT FOUND	Desired Access: Maximum Allowed
dopus.exe	2132	RegQueryValue	HKCR\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder\WantsFORPARSING	SUCCESS	Type: REG_SZ, Length: 2, Data: 
dopus.exe	2132	RegCloseKey	HKCR\CLSID\{450D8FBA-AD25-11D0-98A8-0800361B1103}\ShellFolder	SUCCESS	
dopus.exe	2132	RegOpenKey	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellCompatibility\Objects\{450D8FBA-AD25-11D0-98A8-0800361B1103}	NAME NOT FOUND	Desired Access: Query Value
6

If you go to /Desktop (not /desktopdir, but the /Desktop virtual folder) does it also take a long time or is that okay?

Anything unusual in your /Desktop folder, like icons for portable devices or similar?

7

Same result.

My desktop has probably a common collection of things like program shortcuts, my computer, my documents, etc.

I don't have any shortcuts directly to a portable device, no, unless you count network drives. When I'm experiencing the issue, I am connected to the network.

I didn't add anything after I upgraded from DOpus 8. This problem didn't manifest in v8, but I doubt that means anything.

8

Are any of the network drives unavailable?

If a server is switched off or unreachable and you had a drive mapped to it it can really screw things up, not just in Opus but all kinds of things. I've seen the taskbar stop responding for minutes at a time as well, for example.

9

All drives are accessible.

I don't see any problems in DOpus beyond the search (well, except for the FTP ). It's only the Find tools that experience this behavior.