# FYI, Symantec AV nukes Opus 11.5 installer

**URL:** <https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681>\
**Category:** Help & Support\
**Created:** [July 4, 2014, 2:42pm UTC](https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681 "2014-07-04T14:42:52Z")\
**Posts on this page:** 4\
**Page:** 2

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**Author:** ![Greg](https://resource.dopus.com/letter_avatar_proxy/v4/letter/g/71c47a/32.png) [@Greg](https://resource.dopus.com/u/Greg)\
**Post date:** [July 13, 2014, 12:24am UTC](https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681/21 "2014-07-13T00:24:23Z")

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The mechanism they use seems to be very historically primitive.

Please try downloading with the original file name and see if the problem still happens?

If you still have a problem let us know and I'll contact our new friend at Symantec.🙂

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**Author:** ![Enigma](https://resource.dopus.com/user_avatar/resource.dopus.com/enigma/32/12869_2.png) [@Enigma](https://resource.dopus.com/u/Enigma)\
**Post date:** [July 18, 2014, 3:51pm UTC](https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681/22 "2014-07-18T15:51:43Z")

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> [@greg](#):
>
> Please try downloading with the original file name and see if the problem still happens?

Sorry for the delayed reply - I couldn't test it again because I already had restored the download from the quarantine and excluded the file "ID" (whatever Symantec means by that) from being scanned in the future.

Just now I downloaded DOpus 11.5.2.0, and it worked fine - with or without changing the file name.

Cheers,  
Jan

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**Author:** ![Greg](https://resource.dopus.com/letter_avatar_proxy/v4/letter/g/71c47a/32.png) [@Greg](https://resource.dopus.com/u/Greg)\
**Post date:** [July 19, 2014, 1:24am UTC](https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681/23 "2014-07-19T01:24:25Z")

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Ok, thanks.

Looks like Symantec is behaving like a good corporate citizen again.

If anyone has any further issues, please let us know.

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**Author:** ![GameKing](https://resource.dopus.com/letter_avatar_proxy/v4/letter/g/bcef8e/32.png) [@GameKing](https://resource.dopus.com/u/GameKing)\
**Post date:** [September 5, 2014, 5:42pm UTC](https://resource.dopus.com/t/fyi-symantec-av-nukes-opus-11-5-installer/18681/24 "2014-09-05T17:42:21Z")

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I have now retired as a computer consultant, but one of the pieces of software I suggested my clients avoid was Norton Security. Looks like little has changed that would make me change my mind.

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