# Image convert crash(dump) **URL:** https://resource.dopus.com/t/image-convert-crash-dump/27453 **Category:** Help & Support **Created:** [November 29, 2017, 1:54pm UTC](https://resource.dopus.com/t/image-convert-crash-dump/27453 "2017-11-29T13:54:46Z") **Posts on this page:** 1 **Showing post:** 8
### Author: ![Leo](https://resource.dopus.com/user_avatar/resource.dopus.com/leo/32/69732_2.png) [@Leo](https://resource.dopus.com/u/Leo) #### Post date: [November 29, 2017, 5:45pm UTC](https://resource.dopus.com/t/image-convert-crash-dump/27453/8 "2017-11-29T17:45:21Z")
Details from analysing the crash are here: > [@Image Convert -\> All, unresponsive with TeamViewer](https://resource.dopus.com/t/image-convert-all-unresponsive-with-teamviewer/23416/6): > > Based on the dump, it appears that the problem may be caused by TeamViewer (tv\_x64.dll) which looks like it is interfering with the progress dialog and probably causing a cross-thread deadlock. The dump only has enough information to make an educate… > [@Image Convert -\> All, unresponsive with TeamViewer](https://resource.dopus.com/t/image-convert-all-unresponsive-with-teamviewer/23416/8): > > You'll probably need to ask the TeamViewer developers to investigate if/why their DLL is causing cross-thread (or possibly cross-process) communication on UI threads, since that can lead to the threads deadlocking. Their DLL is being injected into o… We can't say much more than that as we have no way to tell why that DLL is injected into our call stack or why it is doing a cross-thread SendMessage (assuming that is the cause of the problem; just an educated guess), or what it is doing in general. --- _[View the full topic](https://resource.dopus.com/t/image-convert-crash-dump/27453)._