Installing 20 digit license

Is this number considered a token?

No matter what I type into the Product Token input box, the License Manager says "Please Provide Your Product Token"

I asked but no response for 8 hours now...

You don’t use the code but the licence certificate that we sent to you when you ordered. Install this into the program via “Install Licence Certificate”.

Don't forget the time difference between you and us when you send emails to us.

Thanks - found it!