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Installing Dopus 12 - crashed; now unable to access Dopus 10

bug-report

#1

Upgraded from Dopus 10 to Dopus 12 - Dopus instructed me to install and reboot several times. On the last attempt got an error message; now Dopus 10 won't open. Pls advise ASAP as I'm unable to access and view files.


#2

I can now open and access Dopus 10 but Dopus 12 installation still does not complete after 3 attempts.


#3

If you are upgrading there may be an issue with transitioning your Opus10 config to Opus12. Try backing up your configuration then do an uninstall of Opus10 followed by a clean install of Opus12. Not sure if you need to reboot Windows between the uninstall and reinstall but I'd be inclined to do that anyway.


#4

Thank you for the recommendation. Could you tell me how to save ver. 10 configuration and re-install it w/ ver 12?


#5

Settings --> Backup and Restore --> Backup Configuration. Save your backup somewhere safe and then you can restore once Opus12 is successfully installed. Assuming the Opus12 install succeeds you might want to immediately save a "vanilla" configuration that you can switch back to if there are any problems when you restore your Opus10 settings.


#6

Thanks!