Integrity Check Failure; Windows unable to read some files

Help & Support
1

I get strange error messages.
eg:- 'Program error (0xC000005) occurred in thread 'dopus_function at address
0x00007FFDB805899D.'
etc etc.

What on earth is going on.

Please help

2

Which action triggers the crash? For example, right clicking a file or changing folders.

Are there any crash logs created? Automatic crash logs (for bug reports)

3

20221205_165415
20221205_1654151059×1412 222 KB

20221205_165507
20221205_165507851×1134 215 KB

20221206_090935
20221206_0909351862×1397 156 KB

20221206_091511
20221206_0915111106×829 205 KB

20221206_091556
20221206_0915561259×944 259 KB

20221206_092539
20221206_0925391457×1093 254 KB

Hope these can help you help identify my problem.

Thanks
Bob

4

Integrity check errors:

The Opus install has been corrupted by something. Could be malware, antirivurs, or a failing system drive.

Try reinstalling Opus:

  • (Use Settings > Backup & Restore in Opus to backup your config, if desired.)
  • Uninstall Opus via the usual Settings > Apps in Windows.
  • Reboot.
  • Reinstall Opus.
  • (Restore the config backup via the same menu that made it, if desired.)

If the problem still happens, check the files are not being corrupted:

If the files are being corrupted, something is seriously wrong at a deeper level in the system, outside of Opus.

"Windows cannot access the specified device":

If Windows is unable to open a text file, and showing that error, it suggests either a problem with the drive itself or some software is blocking the file from being read. This could be antivirus going wrong, or it could be malware.

"Program Error Encountered":

I would not worry about this error until the others are resolved, as it is likely a symptom of the deeper problems which are causing the other errors.

If the other errors are fixed and it still happens, we can investigate it in detail.

5

Hi,

I have re-installed OPUS several times, and it still crashes. There doesn't seem to be anything to make it happen.
Often it will work reasonably ok for a few hours, then crashes.

Any further assistance to help me sort this out will be gratefully appreciated.

thanks
Bob

6

If you've tested the installer (as per above) and are still getting "integrity check" errors then something is wrong with your system, possibly malware or a failing drive.

If it's a different kind of error, please tell us the details.

7

I have re-installed Opus several times. Sometimes it works ok for almost a whole day, other times much less.

My security checked reports that there are no problems with my system.

I really don't know what to do next.

Please help
Many thanks
Bob Rolison

8

Do you mean you checked the digital signatures (as in How to check for a corrupted installer or main program) or something else?

If you uninstall Opus, is there anything left in the C:\Program Files\GPSoftware directory afterwards?

9

Some things you might want to check in this instance:

  • Windows event viewer. If you look for around the time the error occurred windows might have logged something.
  • SMART info of the drive you have DOPUS installed on. This can tell you whether the drive may be the root of the issue. You can use a program like Crystal disk info to check
  • Run MemTest. This will ensure that your system memory is not the cause of the issue.
  • Install and run maleware bytes. This is a good compliment to windows defender that does a good job on picking up what defender does not.

Explaining under what conditions you get this issue would be very helpful to Leo. Is it only in directory opus that you get these errors or can you reproduce them in explorer?

1 Like
10

Hi,
Checked the digital signatures, all ok,
Checked HDD no problems
Memory checked all ok.
When uninstalled the folder ' C:\Program Files\GPSoftware doesn't exist.

File explorer works perfectly.
Dosplus often fails when I double click a txt, of docx file. xlsm files are ( strangely!) ok.
I get an error message:-
image

I am at loss to know what to do next.

Hope you can help further.

Thanks
Bob

11

How old is your Windows installation? When was the last clean setup?

Maybe the file ownership got corrupted. You can regain ownership by running this in an admin command prompt:

takeown /f C:\Users\rroli\*.* /r /d y

icacls C:\Users\rroli\*.* /grant administrators:F /t

You can run this where ever you feel it is needed, but never run it on system directories!

Some background info:

12

Are the integrity check errors still happening? Or are those solved now?

It would be best to solve one thing at a time. If the integrity check errors are still happening, something is either interfering with Opus (could be security software, for example) or there's an issue like hardware going wrong or a corrupt Windows install.

On the other hand, if those are no longer happening but you have other questions, please start a new thread for the other things.

13

Hi,
I am still having problems.
I also downloaded the program from you site, and after installation, I can't get it to work.
Do you have any further thoughts please.

Thanks
Bob

PS Happy New Year

14

Which problems are you still seeing?

Can't get it to work in what sense?