just want to inform that i had a severe files malfunctioning using dopus.
My System is a Dell Vostro laptop with Windows 11 and 16 GB ram.
I installed the last version (not beta) of dopus and i was trying to open .docx files and .xlsx files.
Unexpectedly, after opened the files via dopus, the system presented older version files.
I lost important changes in the document and i had to get back using the backup to bring back the latest files.
This happened two times, both with xlsx and docx files using dopus to open the files.
I tried with the last beta and the problem persist.
After uninstalling the dopus the problem disappeared.
That isn’t something Opus can do (unless a script is installed that’s doing something strange, or similar, but that’s unlikely.)
Opening a word document just sends it to Word (or whatever is associated with the file type). Word is then what actually opens the file, and Opus isn’t involved at that point.
OneDrive may also be involved if the files are in one of its folders and it is confused about what the latest file version is. The Documents folder is taken over by OneDrive by default in Windows 11 now, making OneDrive more of a problem and surprising a lot of people. But, again, that doesn’t really involve Opus.
Thank you for the reply.
I checked everything. Onedrive is disabled. As i said was unexpected and really strange behaviour.
I add that i have an ssd as disk.
As per the steps to reproduce the problem, i just installed the Dopus trial version (no licence) and tried to open some files. In particular some office 2021. I worked on the files, then saved. I closed dopus. The next time i opened dopus i soon noticed the file size of my document was shrinked. I opened the file and the content of the file was old, many pages missing (i'm writing a scifi novel).
For the xlsx file something similar happened. When i reopened the file with dopus, i noticed the size in kb whas decreased and the content of the document was old.
Forgot to tell, i use Windows 11 insider preview.
Opus is just reporting the size of the files, the same as File Explorer or anything else will report the exact same sizes. It isn’t what modifies them, if all you’re doing in Opus is opening the files in Word.
Never seen anything like it with Opus.
It looks like some other process is replacing the files with older backups (something like OneDrive, but could also be Google drive if it's in one of the monitored folders : I had issues with a file opened on multiple computers where saving it somewhere was not propagated due to the fact it's opened elsewhere). With Office autosave function that could lead to strange behaviours.
A whole folder disappeared and after copying the files that were in it from a backup drive they disappeared again.
A third time I copied the same files to a newly named folder. Same, same.
I think it is related to Windows Sleep. I think that is screwing up something in DOpus, because using Windows I saw the folder. But not the latest one.
Then the newly created folder also disappeared.
I have using DOpus for years, even decades, and never had any such problem.
It is only within the last few weeks that I started using Sleep instead of leaving the computer on for extended periods. I am using the computer every day now so it goes into Sleep mode quite often.
Are these files on some sort of "cloud" drive (as it seems with AmigaBlitter) or is this plain regular folder not synced to anything else?
Other option: do you have any kind of backup software installed that would automatically sync to some other "space" (cloud or other drive on your system or local network)?
By no means I think you guys are hallucinating, but I'd be VERY surprised the issue lies within DOpus else there would be dozens/hundreds(/thousands?) of such reports on this forum as this is a critical issue.
At first I did a search for one of the files on the folder. It showed up with a prompt about "open containing folder", which I did and the folder appeared in the list of the parent folder. I thought the problem was resolved, but it disappeared later.
The folder is not marked "hidden" in attributes. It was never part of a file collection.
As of now, when I return to the computer and remove it from sleep, I wonder if I will see this folder.
I copied the folder under a different name to the other drives in the system.
This really floors me, for DOpus has been the most reliable program I have ever used.
Must have to do with memory corruption related to Windows Sleep. But then, I am not a programmer.
No, the computer is not connected to the Internet, and backups are done infrequently.
Very very strange. I am having trouble believing this happened.
The only thing that has changed is my use of Sleep. Earlier, I'd just walk away from the computer and after a while (15 minutes), the screen would turn off.
I did that for years. This is recent and is the only variable I can think of that has changed.
You can corrupt every memory you want, this has no relation to what's going on your hard drive.
For a memory corruption to alter things on your drive, it would require this to mess up very specifically some part of the memory used by one program. This would not be reproducible.
EDIT: Memory corruption would more likely cause application or the whole OS (BSOD) to crash rather than deleting files or folders on your drives.
Once again, I think you should look in other directions for the root cause since I don't see such an issue coming from Opus.
Here are a few questions, and maybe a few things to try. Sorry in advance if some of these questions seems obvious.
Are you sure the files and folders are where you think they were. Especially with expanded folders, you sometimes think you move/copy something somewhere, but they're actually in a parent (or parent of parent...) folder.
Is this happening always in the same kind of places? E.g. on the same drive? Or maybe in a specific subfolder area?
If it's on a specific drive, have you tried to run a S.M.A.R.T test or a standard Windows error check on the drive (right click/properties/tools)? Is it a wired internal hard drive or is it a USB drive?
If you have Everything installed (if you don't I invite you to do so), have you tried to search for the files to see if they did not go somewhere else?
Anyway, I tend to think this is more related to either a third party software doing something behind the hood without you knowing, or a faulty drive. I already had such kind of issue with a USB stick: copying files would look ok, then unplugging (safely) and re-plugging, and everything was gone.
See my previous post: first try to check the drives for errors. If the drives are old, they could start to be faulty.
One thing I did not mention, you can also try and have a look at the Windows Event Viewer.
Go to the Windows Logs, then System (it could take a while to load and display the events) then try to look for errors (Level column) which could be related to the drive (source could be something like Ntfs).
Forgive the delay. Am not at home. Lots of suggestions, and I will carry them out. Right now I will be back at the computer in a few hours. I've been very busy with DOpus also, every day.
The folder was a subfolder of a subfolder of subfolder....I can count the number of levels when I am at the machine. Same location.
How I wish I had documented every step... of course this was completely unexpected so there was some scrambling to locate backups, etc.
No problem, take the required time.
This looks strange if this keeps happening is a specific location ... points towards third party (or Opus script that could be triggered either from a button or from an event) messing up with the content of that location.