Moved to new computer but can't open files

Help & Support
1

I recently installed Do on my new laptop and imported the *.dps settings file from my old computer using the Settings/Import and Export function.

This seemed to have worked but whenever I try to open or execute a file in the lister, I get the error message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I can only open *.doc files but nothing else. If I copy and paste a file to my desktop I can open it.

What can I do?

Thanks,
jdd

2

Assuming you are double-clicking the files, check in Settings -> File Types for the appropriate file type's Actions and Events. Check that the paths to the programs run by any of the defined actions/events are still valid on your new computer.

3

I checked the file associations in File/Settings and they were fine. I have taken the following actions, none of which seem to work:

Uninstalled DO
Run Registry Cleaner
reboot
Download latest version
Install DO
Run DO but problem persists
Install cetifcate; certificate accepted; problem persists.

I also notice that some of the buttoms on the top bar do not work for example, HELP/HELP does not work. HELP/DO MANUAL does not work.
HELP/GP SOFTWARE ONTHE WEB also does not work but HELP/KEYBOARD MAP does work as does HELP/LICENCE MANAGER.

Please advise.

Thanks,jdd

4

It sounds to me as if your Registry Cleaner has screwed up something in your registry (they often do).

"Help / GPSoftware on the Web" simply opens a website via the system http:// handler - if this isn't working it indicates this association has been removed from the registry.

We have found that registry cleaners generally cause more problems then they solve, and we don't advise using them...

5

I have been using the same registry cleaner for five years with no problem including the last year during which I have run DO on the other computer.

In any event, how can I get Do to work again?

Thanks,
jdd

6

If you do Start, Run, then paste the URL to this page (e.g. [Moved to new computer but can't open files)) and hit return, does it successfully launch a new web browser for the page?

7

Yes, it launched the browswer to this forum page.

8

By the way, I am able to use Windows Explorer without any problem. All the other programs that have migrated to my new computer are also functional.

9

What happens if you uninstall Opus, then reinstall it without importing your old settings? Or is that what you did when reinstalling before?

Are you running Zone Alarm or anything else which might prevent programs it hasn't marked as "OK" from launching other programs?

10

Thank you for all your help and patience. I was aware of Zone Aarm issues and I thought I had given ZA all the proper permissions, intentionally so, but apparently that was not the case; I had given inadequate permissions.

This was somewhat unusal because normally ZA will not even let an application launch without sending out warning signals but that did not happen in the case of DO. The program launched and "appeared' to run albeit at less than full capability.

Everything is fine now although I AM STILL LOOKING FORWARD TO THE DAY WHEN WE WILL HAVE A 7-ZIP PLUGIN.

Thanks again for all your help!

Regards,
jdd

11

Is there no end to the problems that Zone Alarm causes...

12

I hate Zone Alarm so much. That it breaks other things and doesn't even tell you it's breaking them so you know why there's a problem is downright outrageous.