Did you report it? I am suspicious of such a claim when I haven't seen any other complaint on the forum like this. I suspect other software is involved.
Have you tried to troubleshoot it using the instructions the programmers here have provided to diagnose and fix problems hundreds of times (link below)? Much of the time, they can see evidence that points to software we users have installed on our systems that is the cause of the problem for DOpus.
Manually generating process snapshots - Opus FAQs - Directory Opus Resource Centre (dopus.com)
If you're interested in their assistance, it would be prudent to link your account.