Hi experts, if I leaf through my picture collections with the preview window open, the program freezes at some point. I've already checked all file association settings. Windows board resources are everywhere. I use Windows 10 and Dopus in the current version. Please help me that I can finally w…

The error occurs every time an MP4 video is playing in the preview window and I select the next file (JPG or MP4) before stopping or playing it completely. Sometimes the program freezes when I look through JPG images in too fast a sequence.

Please do this next time the freeze happens and send us the results: [image] Manually generating process snapshots Opus FAQs If you find Directory Opus is hanging, using a lot of CPU, or otherwise exhibiting unexplained behaviour, one important diagnostic tool is the gene…

The dump indicates Opus is waiting for the Office+ ActiveX + Preview + Web plugin to close after displaying a previous file (usually a document format like Office or PDF, or a video if the Movie plugin didn't handle the video). That's probably in turn caused by an issue with another viewer componen…

When that plugin is involved, and if the viewer pane is wide enough, it will tell you which component is being use to display the current in brackets next to the file name at the top.

If WMP is freezing, it's often an issue with video codecs/splitters, sometimes triggered by specific files that cause them to crash. Updating or finding alternatives for those components can fix things sometimes. Have you manually installed any codecs or codec packs? There's an alternative way to…

Unfortunately, the problem with the JPG files cannot be reproduced. As soon as it reappears, I will do a DUMP. The workaround for the MediaPlayer works so far. Many thanks for the help

Preview freezes by leafing through my pictures

Help & Support

Leo January 8, 2020, 1:26pm 4

Please do this next time the freeze happens and send us the results: