Retrieving certificate and registration code

Help & Support
1

Hi there.

I tried to post this via your support form, but my "trial" expired well over two years ago, when I purchased Directory Opus.

My hard drive failed, taking with it my email folder containing my certificate and registration code. I have reinstalled my operating system, and need to certify my installation of Directory Opus.

What information do I need to provide to you to identify myself so that you may cross-reference your records and find my existing account with you?

Thank you for your help.

2

I think, you should contact GPSoftware at the official support site and provide them with the full name and email address used to register your license.

3

Yes, but unfortunately, the Technical Support Request form does not work if your trial has expired. I trialed the software before I purchased it, two years ago. Thus my trial period has thoroughly expired, and I am unable to submit a support request via the form.

This is the message I get when submitting the form:

"You are not a registered user or your free technical support period has ended."

4

Click here and provide your registered email address. This has nothing to do with your trial version.

5

You can retrieve your registration certificate if you go to the Support page of the GPSoft web site.

If you still have a problem just email support or me directly.

6

Problem solved thank you!

For future reference, I was completely overlooking the Registration Code Retrieval link (gpsoft.com.au/DScripts/lostcode.asp) on the support page, and instead going to the Certificate Retrieval.

Sorry for bothering you with such a simple request. Thanks for the help :slight_smile: