[solved]Word 2016 preview crashes

Description

When I click on a doc/docx file to preview, word crashes.
I don't know from what time it begins to crash, maybe a few days ago.

Environment

Directory Opus Pro 12.4 Build 6288 x64
OS 10.0 (B:14393 P:2 T:1) SP 0.0

Crash Details

Microsoft Word

摘要
已停止工作

日期
‎2017/‎4/‎3 12:24

状态
已发送报告

描述
错误的应用程序路径:	C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

问题签名
问题事件名称:	APPCRASH
应用程序名:	WINWORD.EXE
应用程序版本:	16.0.7870.2024
应用程序时间戳:	58bce3c1
故障模块名称:	NEWORD~2.DLL
故障模块版本:	1.0.0.0
故障模块时间戳:	55a8e1fb
异常代码:	c0000005
异常偏移:	0000000000185153
OS 版本:	10.0.14393.2.0.0.256.48
区域设置 ID:	2052

关于该问题的额外信息
存储段 ID:	c8b2a81ade0f5f17cdf51a58797cc838 (120717244212)

What I have tried

  • System's file explorer preview works fine with doc/docx.
  • Reseting Opus to default not working
  • Reinstalling Opus 12.4 not working
  • Reinstalling Opus 12.3 not working

Sorry you're seeing this crash.

Some questions and things to check:

  1. Does the crash only happen with certain files, or file paths? e.g. Are paths with only ASCII/English characters OK or does it affect them as well? (They should both work, but it's worth checking in case it is related.)

    Was the same file used to test in Explorer, or a different one?

  2. If possible, please try with any anti-virus scanner disabled, in case it is causing problems. (It may trust Explorer more than it trusts Opus when it comes to embedding other programs, for example.)

    Use a trusted document and turn anti-virus back on after testing, of course.

  3. What do you see if you configure this plugin? Please post a screenshot of the configuration dialog (2nd image below).

1 Like

updated 2017-04-04

I uninstalled my word's noteexpress plugin, and everything went back to normal. So it is a word plugin issue.

I'm sorry for the wrong bug report, which not relates to opus.

3 Likes

Great to know. Not too many reports like this around any more.