I linked my forum account to the priority support feature (thank you very much for this support by the way. I'm a customer for life!). Anyway, I found all the links that lead to the posts of other people's problems and the links that lead to FAQs, Videos, Blogs and Twitters so forgive me if this seems sophomoric but I can't find any link that leads to NEW support requests. So I'll post it here with the hope that this nice customer will forgive me for interrupting his or her troubleshooting session. I really did try to do it the right way.., ;l)
I just upgraded to Dopus 11.19. In reading this forum, I'm noticing there's a 12.2 upgrade so I'm not sure what that means for me... I've been using the version preceding 11.19 without any problems though for the past 5 years and with my new upgrade, I'm having hanging and freezing problems for the first time with this great program.
I have to click on the program 10 to 15 times before it opens (I’ve tried clicking once and waiting but it still takes forever to load). I also have freeze ups hang ups and crashes. An example would be last night. I put it in bullet form to make it easier to follow:
I finally got the program to open and then
I went to a primary folder on the left window, “movies”.
Then I clicked on a movie file in the right frame because
a. I wanted to change the name of the file. However,
I hadn’t noticed that the viewer pane was open
So I tried to close the viewer but because
a. it was loading a movie and it was taking forever for the movie to load and
b. it would not let me close the window or do anything else
Ordinarily that might not be a big deal but
a. in this situation I was in a bit of a hurry but
b. I still allowed a reasonable amount of time for the movie to load so I could then
close the viewer and change the file name. But
a. it just sat there (maybe cuz I threw it off guard by trying to close the viewer while it was loading the movie).
I watched that little circle go around and around for 2 minutes and
then decided I’d just close the program and
a. start over because
b. I’ve been getting used to the program staling like that and
i. I’ve just been closing the program and
ii. reopening it and the next time
it opened, I would then
a. close the viewer panel
b. BEFORE clicking on the movie and I could
then change the filename without
a. being molested and held up and then
I could be on my way.
Unfortunately, now my favorite program of all time would not open at all and
I become pretty frustrated because
a. I had to then reboot the computer before
b. I could do what I had to do and
c. still be on time for dinner with friends.
In summary, it took me essentially 20 minutes to change a file name. Something that should have taken 20 seconds. I use DOPUS a LOT. I’m always working with files as a web designer and I’m on the computer every day as it is, so I really need this program to work fast like it always has in the past. However, my newly upgraded Directory Opus program seems to be taking on more than it can comfortably handle and it keeps stalling and crashing.
As I mentioned when I sent my original concerns to Greg, my lower version of DOPUS maybe stalled once or twice in the past 5 years since I started using it. So if this program is going to keep doing this, I’d like to go back to my old version and wait until the bugs are worked out in the next few months or however long it takes.
Freezes while loading movies are usually down to bad video codecs/splitters, which aren't part of Opus itself, but components on your system which Opus can hook into. Some come with Windows, and various third-party software also adds or replaces them (including "codec packs" whose sole purpose is to do so).
Some versions of some video codecs/splitters have problems opening some files. Changing or updating them can often fix things.
However, you may be able to fix things more easily by going to Preferences / Viewer / Plugins and disabling the Movie plugin. Movies should still play in the viewer, but will be handled via a different plugin which uses Windows Media Player. That may work better with the other components installed on your system, and is a good and quick thing to try first.
If you still run into problems, please do the following while the freeze is happening:
[ul][li]Open Task Manager and click on its Details tab.[/li]
[li]Find dopus.exe and right-click it.[/li]
[li]Select Create dump file. (It should then tell you where the file has been created.)[/li]
[li]Zip the dump file and email it to leo@gpsoft.com.au[/li][/ul]
That will often let us see which component is causing the problem.
I certainly appreciate you getting back to me. Unfortunately even after all the work I put into some things, I sometimes forget to emphasize the little things that make a big difference in my composition. I did indicate what these things were, but I'm sure they probably just got lost in my long message. I'll definitely shoot you a dump file just in case there's something I'm missing but here are some summary points that I should have emphasized in my first message:
[ol][li]I should have emphasized that my example with the movie/video file was just an example[/li][li]The hanging occurs with most tasks whether there's audio or video or regular everyday files being used[/li][li]I also mentioned and should have emphasized that even though I have my Dopus program set to open with windows (which it does), it still[/li][li]takes me 10 to 20 clicks on the exe file before the program will open. [/li][li]My earlier version of Dopus always opened right away as soon as I clicked on the exe file.
So as I genuinely appreciate your assistance and prompt reply,[/li]
[li]My concerns stem from the items mentioned in my initial post but that [/li][li]you may have missed because you[/li][li]did not mention them in your response.
I've used your program already for 5 years without a problem and [/li][li]the tasks that I use it for have not changed
This means [/li][li]I've been working with a/v files with the same codecs and[/li]
[li]There's really nothing new in what I'm doing except that [/li][li]I changed (upgraded) my Dopus program from one that worked to [/li][li]one that doesn't. [/li][li]I can't disable the a/v viewer because [/li][li]I need the viewer to view movies or videos that I'm working with.[/li][/ol]
Hi, I was able to endure the hangups for awhile and it seems to be a little better now. However, now I have a new need for help. I purchased a second license for an external usb program that I am using with my second computer. I don't use it as often as I do this one, so over the past month, I've been setting up Presets in my Advanced Rename function. I use this function ALL the time and I've amassed a large number of presets.
Now I really need to know how to export my rename presets (ALL of them) from my primary program to my external usb program. I tried to do this on my own before bugging you, but I could only figure out how to export ONE preset file at a time and I've got like 30 of them that ALL need to be put into my usb directory opus program and the presets that are currently in my external program need to be gone.
When I tried to delete these presets, I could only figure out how to delete ONE at a time and that will take me forever because I've got a lot of them and many of them are redundant because I accumulated them as I was learning how to create them.. Now if I can just replace my external rename files with my primary program's rename preset files, I will be in great shape. Just don't have the time to delete them all one at a time and then import the others one at a time. Please help..
I did not get a disk though. I purchased my program on the internet and downloaded it. I've looked everywhere in my file folder structure for a files like this. I found them on my usb external program but not on my primary program that is installed on this computer. I need to take those (the files from THIS computer) and transfer them to my usb program.
For future reference, when Jon said disk, he's referring to the hard (disk) drive where your Directory Opus is installed.
And, the /dopusdata/Rename Presets reference is something you type directly into the location bar (formal name of Breadcrumbs Location Field) of Directory Opus.
Thank you bud. This is absolutely valuable information. I figured this out after some confusion. It seems I'm still living in the days of early windows when a "disk" was a disk you held in your hand and inserted into a slot or a CD player to load a program or manage an upgrade. I still very much appreciate the hand up here by good people like yourself because without it, I might be a hopeless case of just another guy stuck in the past. Damn, I hope this isn't a precursor to early senility.
Lol