Thread error (ArchiCrypt Shredder / ACShredderShellExt.dll)

Help & Support
1

Hi,

I selected two words documents and wanted them to be merged into one pdf file, this was never a problem (you select the files, right button and select merge into pdf), now however (out of the blue) just selecting the two files give me a thread error, which it tells me I can close, but then also Dopus closes.

What is the problem, I cannot even select the screenshot to show you what is happening without executing the thread error (i dragged it from the explorer)

Also when want to send a file by mail Dopus closes (select file, select mail recipient)

thread%20stop
thread%20errro

Thanks

Micha

2

So any file, of any type (or at least Doc and JPEG) you select causes a crash?

Is the viewer pane or metadata pane open? If so, does it still happen when they are closed?

Were any Crash dumps for bug reports created?

3

It happens with and without the viewer pane open (which by the way is always open)
dopus.20190210.180339.zip (141.3 KB)

4

This component is causing the crash:

C:\Program Files\ArchiCrypt\ArchiCrypt Shredder 7\ACShredderShellExt.dll

5

the tech guy of archicrypt remembered that I already had the same problems a while ago, perhaps you have something in your database how it was solved;

You are right a had the same problem once before (now I also remember it) the only thing that changed, although Dopus was updated a few times (bug repair) only a week ago I updated the Archischredder, so somewhere between all the updates from both program's and the update (maintenance) of windows 8.1 something collides or is incompatible, I will send it back to Dopus and see what they come up with..

-----Original Message-----
From: Support [mailto:Support@ArchiCrypt.com]
Sent: 11 February 2019 16:05
To: Fuks medscan@xs4all.nl
Subject: Re: crash in dopus

Dear Mr. Fuks,

With Windows 7,8 and 10 (including build 1803) the standard Windows Shellextension works like a charm. I'm sure you can use it in your Windows explorer. So there is no need, to go away from Microsoft compatible version and "adapt" the extension to something special. I do not even know Dopus.

But wait :slight_smile: I remembered that I had a comparable report a few years ago. So I searched the database for Dopus. And ... Tataaa, it was reported by Mr. Fuks.

We solved the problem in 2017 and never ever got a bug report before or after that event. Are you using the the actual Shredder version?

Mit freundlichen Grüßen

ArchiCrypt Support Team (Patric Remus)

Besuchen Sie www.ArchiCrypt.de und testen Sie unsere Produkte
rund um das Thema Datensicherheit.

In unserem Blog unter www.datensicherheits.guru finden Sie Informationen
zu aktuellen Themen aus dem Bereich Datensicherheit.

Videos mit Schritt-für-Schritt-Anleitungen finden Sie in unserem
Youtube Kanal unter www.youtube.de/archicrypt

Softwareentwicklung Remus - ArchiCrypt
Dipl.-Ing. Patric Remus
Am Brunneck 6
D-85521 Ottobrunn
Tel: +49 (0)89 - 66000-893
FAX: +49 (0)89 - 66000-875

Datenschutz:

Impressum:

Am 11.02.2019 um 15:34 schrieb Fuks:

No I use windows 8.1 pro

-----Original Message-----
From: Support [mailto:Support@ArchiCrypt.com]
Sent: 11 February 2019 13:48
To: Fuks medscan@xs4all.nl
Subject: Re: crash in dopus

Dear Mr. Fuks,

As you may know, the shellextension delivered with Shredder is working as
expected with Microsoft Windows Explorer. Other file managers aren't
relevant for me. Most of them are working as expected. Microsoft defines the
standard.

But with Windows 10 1809 there seems to be an issue. Are you using this
Windows version?

At the moment you can deactivate the Shellextension in Shredder's settings.

Mit freundlichen Grüßen

ArchiCrypt Support Team (Patric Remus)

Besuchen Sie www.ArchiCrypt.de und testen Sie unsere Produkte rund um das
Thema Datensicherheit.

In unserem Blog unter www.datensicherheits.guru finden Sie Informationen zu
aktuellen Themen aus dem Bereich Datensicherheit.

Videos mit Schritt-für-Schritt-Anleitungen finden Sie in unserem Youtube
Kanal unter www.youtube.de/archicrypt

Softwareentwicklung Remus - ArchiCrypt
Dipl.-Ing. Patric Remus
Am Brunneck 6
D-85521 Ottobrunn
Tel: +49 (0)89 - 66000-893
FAX: +49 (0)89 - 66000-875
www.ArchiCrypt.de
Datenschutz:
https://Datenschutz.ArchiCrypt.de
Impressum:
https://Impressum.ArchiCrypt.de

Am 11.02.2019 um 13:37 schrieb Fuks:

I can send you the dump file of the program dopus if you wish to see it.

Hi,

I use a filemanager called Dopus, https://www.gpsoft.com.au

After upgrading archicrypt (last week) some features do not work and
the programm crashes, the technical support checked it and it is due
to archicrypts.dll

Any solutions,

Thanks,

6

The tech guy of archicrypt checked dopus and he cannot find a problem

Thanks, I will forward it to Dopus and let you know

-----Original Message-----

From: Support [mailto:Support@ArchiCrypt.com]

Sent: 11 February 2019 16:21

To: Fuks <medscan@xs4all.nl>

Subject: Re: crash in dopus

Dear Mr. Fuks,

As I expected! The current Shredder works great with Dopus.

From my point of view I spent 3 hours investigating a non existing problem :frowning:

Do you use version 7.7.x?

Mit freundlichen Grüßen

ArchiCrypt Support Team (Patric Remus)

7

Try sending them your crash dumps. Those will let them see which code within their DLL is crashing. From there they can work out if it's something they're doing wrong, or something incorrect which Opus is passing to their DLL. (We can't tell ourselves, since we can't see their code to know why the crash is happening; we just know it is happening within their code.)

If they're using Visual Studio, they can double-click the .dmp files to open them in the debugger, and load debug symbols for their DLL to get detailed information about where the crash happened and the callstack leading up to it.