# Unable to connect FTP **URL:** \ **Category:** Help & Support\ **Created:** [May 28, 2016, 3:22am UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647 "2016-05-28T03:22:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![robjeff76](https://resource.dopus.com/letter_avatar_proxy/v4/letter/r/e5b9ba/32.png) [@robjeff76](https://resource.dopus.com/u/robjeff76)\ **Post date:** [May 28, 2016, 3:22am UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/1 "2016-05-28T03:22:17Z")
I have verified that my firewall software is not interfering. Unable to connect to an iPhone app. Application is Folder+. I am able to access it through my web browser on the same PC. I reviewed the Opus manual, and have followed all directives contained within. Attached is the FTP log, and also I have pasted it below. Thank you. Opening Connection 192.168.1.76:21 220 hi, this is a simple ftp server 331 password required 230 logged in 215 Unix Type: L8 211-Features: MDTM SIZE UTF8 MLST Type\*;Size\*;Modify\*; SRFT MFMT 211 End 200 MLST OPTS Type;Size;Modify; 200 ok 200 ok Connection closed Opening Connection 192.168.1.76:21 FD\_CONNECT - WSAECONNREFUSED: Connection refused Cannot Connect to Site. [052716\_T2000.txt](https://resource.dopus.com/uploads/default/original/3X/b/a/ba1df7d28488d0a4191194f6cf8f2ff97e2f8984.txt) (4.89 KB) ---
**Author:** ![Jon](https://resource.dopus.com/user_avatar/resource.dopus.com/jon/32/12713_2.png) [@Jon](https://resource.dopus.com/u/Jon)\ **Post date:** [May 28, 2016, 3:31am UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/2 "2016-05-28T03:31:35Z")
Please try the suggestions in the [FTP FAQ](https://resource.dopus.com/t/ftp-doesnt-work/1336/1). ---
**Author:** ![robjeff76](https://resource.dopus.com/letter_avatar_proxy/v4/letter/r/e5b9ba/32.png) [@robjeff76](https://resource.dopus.com/u/robjeff76)\ **Post date:** [May 28, 2016, 4:49am UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/3 "2016-05-28T04:49:08Z")
I followed all recommendations in the FTP FAQ. No luck. These are what occurred. Passive mode (PASV) setting in FTP Preferences. I tried with this option active, and not active. Firewall / Anti-Spyware software. As per prior submission, I turned off Firewall and Anti-Virus software. Proxy Servers I chose all the available options. I know that the port is 21. The FTP log in the Output Window I selected the debug option. Connection Type I tried all of these options, but the port with the application is 21. Timeouts This did not apply. Using Another Client It is able to connect via Windows Explorer Latest version of Opus I did an update, since I purchased this a couple of days ago, it is current. If you connect but the directory listing is empty It will not connect, so this is N/A. "WSASTARTUP not yet performed" This does not apply. ---
**Author:** ![Jon](https://resource.dopus.com/user_avatar/resource.dopus.com/jon/32/12713_2.png) [@Jon](https://resource.dopus.com/u/Jon)\ **Post date:** [May 28, 2016, 5:06am UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/4 "2016-05-28T05:06:24Z")
It seems like the server is doing something a bit non-standard; we'll investigate and see if there's anything we can do to make it work. ---
**Author:** ![Jon](https://resource.dopus.com/user_avatar/resource.dopus.com/jon/32/12713_2.png) [@Jon](https://resource.dopus.com/u/Jon)\ **Post date:** [May 28, 2016, 8:45pm UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/5 "2016-05-28T20:45:56Z")
I've worked out what's causing this and we'll have a fix for it in the next update. In the mean time, you can work around it by creating an entry for the site in the FTP Address Book, and turning off the Use RESUME option on the Misc tab for the site entry. ---
**Author:** ![Jon](https://resource.dopus.com/user_avatar/resource.dopus.com/jon/32/12713_2.png) [@Jon](https://resource.dopus.com/u/Jon)\ **Post date:** [May 31, 2016, 12:19pm UTC](https://resource.dopus.com/t/unable-to-connect-ftp/22647/6 "2016-05-31T12:19:37Z")
The fix for this is now available in the [11.18.1 Beta](https://resource.dopus.com/t/directory-opus-11-18-1-beta/22661/1) version if you'd like to try it (unless you're using the Opus 12 beta, in which case the fix will be in the next Opus 12 beta which is still a few days away).