# Viewer pane freeze in FTP with jpg (v 10.5.7.0)

**URL:** https://resource.dopus.com/t/viewer-pane-freeze-in-ftp-with-jpg-v-10-5-7-0/22540
**Category:** Help & Support
**Created:** [May 11, 2016, 5:13pm UTC](https://resource.dopus.com/t/viewer-pane-freeze-in-ftp-with-jpg-v-10-5-7-0/22540 "2016-05-11T17:13:32Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![wysocki](https://resource.dopus.com/user_avatar/resource.dopus.com/wysocki/32/12770_2.png) [@wysocki](https://resource.dopus.com/u/wysocki)
#### Post date: [May 11, 2016, 5:13pm UTC](https://resource.dopus.com/t/viewer-pane-freeze-in-ftp-with-jpg-v-10-5-7-0/22540/1 "2016-05-11T17:13:32Z")

</div>

Quite often with FTP while looking through a list of jpg images, Opus will freeze with the viewer pane saying "loading...". Even when files are \<1mb. It will usually hang for several minutes but sometimes it goes to a white screen and I have to kill dopus. Here's the FTP log:

`--> PASV
227 Entering Passive Mode (69,163,144,228,181,165).
--> RETR P1050416.jpg
150 Opening BINARY mode data connection for P1050416.jpg (199084 bytes)
196608 bytes received in 0.156 seconds (1230.480 Kbytes/sec)
226 Transfer complete
--> PASV
227 Entering Passive Mode (69,163,144,228,165,224).
--> RETR P1050417.jpg
150 Opening BINARY mode data connection for P1050417.jpg (289608 bytes)
226 Transfer complete
**CloseFile NO FD_CLOSE Response from Server**
360448 bytes received in 71.651 seconds (4.904 Kbytes/sec)
Connection closed`  
This example froze just after the last "226 Transfer Complete" message, waited about 5 minutes, then gave the closefile message.