Can't buy

When I was buying Opus for my uses,I was shown this message,what does that mean -

We can only handle technical issues here at the forum, but if you email here with any details you can add (e.g. time it happened, for finding events in logs), then they should be able to help:

Please email sales@gpsoft.com.au if you have a question relating to licencing, purchasing or upgrading that isn't covered in Common purchasing, upgrading and licensing questions.