Configuration BAckup Access Denied error

Help & Support
1

Hello,

I'm using the 9.5.6 evaluation version, my OS is Windows 7 32bit.

When I try to backup my configuration I get the error:

Backup Failed.
Error Code 5: Access is Denied. (5)

I found 2 other topics mentioning the same problem, and one suggested solution
for 64bit Windows that doesn't work for me.

Any other suggestions would be welcome
Thanks

2

Do you have write access to the place you're sending the backup to?

What happens if you go to /dopusdata, then up one level, and try to zip up the Directory Opus folder there?

If you go to /temp, are you able to create a folder and a text file there?

(When I say go to /xzy, just type that, including the /, into the location field in Opus and push return.)

3

Thank you leo,
I think I figured it out.

First of all the answers to your questions are all yes, I have write access, I can zip the folder,
and I can create a folder/text file.

I think the problem is that that the file name which Opus suggests for the backup file
contains non Latin letters in the date part because of my regional settings.

When I removed the non-Latin part the backup was created successfully.

Thank you

4

Glad it's working now.

What is your date format? If I can reproduce the problem I will file a bug report with the details.

5

My date format is

Greek: d/M/yyyy

in the suggested file name, the month was written in Greek letters.
Probably this is a problem with Unicode, non-ASCII characters

6

Thanks for the info. This should be fixed in the not-too-distant future.

7

Maybe the default could be set to yyyy-MM-dd (to display backups in order).
For me, it's dd-MMM-yyyy, so backup created in 04 jully is sort before 05 april when sorted by names.

8

You could always sort by date. :slight_smile:

9

[quote="AlbatorV"]Maybe the default could be set to yyyy-MM-dd (to display backups in order).
For me, it's dd-MMM-yyyy, so backup created in 05 april is sort before 05 jully when sorted by names.[/quote]

Agreed. I always change the name to yyyy-mm-dd before actually creating the backup, but I'd have difficulty arguing that this is a particularly important issue.