Corrupted video file causing high idle usage when navigating to folder that contains said file

Help & Support
1

I'm not sure if this is a windows issue or DOPUS but I noticed the other day that DOPUS was taking up 6 - 24% of my CPU at idle so I decided to investigate. Upon investigation with process hacker I found that DOPUS was trying to access an old .mov video I had. Attempting to open this file or even right clicking it would cause DOPUS to crash. The idle CPU usage was gone when I restarted DOPUS and I could trigger it again simply by navigating to the folder that contained the .mov video.

I can confirm that force deleting the file via command prompt fixes the issue but unfortunately I did not think of testing it out in explorer before deleting it to see if the behavior persisted there as well.

2

Likely a codec issue, unless it was MediaInfo processing the file for metadata.

Were any crash logs created?

3

Unfortunately not. Crash was probably not the appropriate wording on my part, DOPUS would just hang and remain non-responsive until I force closed it when attempting to open said file.

Could very well be the Codecs, I have the default K-Lite codecs and .mov is a very old format.

4

If it's hanging rather than crashing, we can look at process snapshots if you make some. Those may indicate which component is having problems.

5

I could but without the problem file I'm not sure they'd be of any use to you. Boneheaded move on my part, I should have made a copy of the file via command prompt to a different folder before testing to see if deleting the file fixed the issue. If you still want a processes snapshot anyways though just say the world.