Crash when right-clicking FLACs on NAS

Help & Support
1

I hardly expected to CRASH Directory Opus within the first week of my trial. The error occurred on Drive letter M which is a mapped NAS drive. On that drive I have a folder NewRips which includes CD rips organized in three levels: Top level is Performer Name, 2nd level is Composer name, 3rd level is the name of the work, and the ripped tracks are inside that third level. After ripping 12 tracks containing The Four Seasons, I highlighted the 12 tracks, and right clicked with the expectation that there would be a list displayed of potential actions which, at the top, would have the choice to play the 12 tracks in JRiver Media Center 31 which is my default player for all audio codecs including FLAC which all 12 selected files are. Instead, a bax appears witht the label "Directory Opus Unhandled Exception" and inside the box is a red circle with a cross next to which it says: Error 0xc0000417 in thread 0xfa3c at 0x0000027B459D66FC and belwo that it gives the option to abort, retry or ignore. If you select Retry the entire lister goes away. I hope this error can be resolved quickly but frankly m not encouraged by this method of submitting errors.

2

If any crash logs were created, please submit them:

Based on the description of the crash, it’s fairly likely to be cause by a shell extension related to audio files and not a crash in Opus itself (although that is still also a possibility). These can help track down the component that’s crashing:

Edit: The right-click one (last link above) is likely the one you want. A context menu shell extension installed on your system is crashing and taking out Opus with it.

3

I sent the crash logs the day you asked for them. There have been no other crashes in any other instance of a right click to play audio files, regardless how many.

4

The crash is in a thread created in our process by a DLL called IMFShellExt.dll which seems to be part of something called IObit Malware Fighter.