Current Update URL Location

For years, I have been able to update Directory Opus on about 10 machines using just the Download button on the Directory Opus News and Updates page, despite all of my machines being behind a couple of firewalls. This worked by virtue of my having installed exceptions in the firewall file filtering to allow files of all types from GPSoftware to pass through with only a security scan instead of rejecting all types of executable and similar files. The URLs that I had identified and included in the exceptions were <gpsoft1.com>, <gpsoft2.com>, and <www.gpsoft.com.au>.

In the last year or so, that all stopped working. I identified a new URL that is used for software downloads from the GPSoft web site <cdn.gpsoft.com.au>, but a firewall exception for it does not work for updates. Currently, I have to open the firewall management function, turn off all file filtering from web sites, download the update, and then restore operation of the firewall file filtering. I have searched the forums for information on the distribution source for updates and found nothing; perhaps I'm not using the correct search terms. Could someone please point me to or provide the information needed to allow the update process to work through a firewall?

Thank you.

We've recently switched to using a commercial CDN provider for file distribution. cdn.gpsoft.com.au is a CNAME record for 180823856.r.worldcdn.net. You could try adding an exception for this to your firewall although the actual IP address it resolves to will depend on your geographic location, so I'm not sure if it will work without adding the actual IPs (which may change) as exceptions.

You can also download the latest version from files.gpsoft.com.au which is a link to our primary website and won't change, however the update tool won't use that so you would need to download manually.

Thank you for the quick reply, Jon. I have tried adding both the CNAME record value and the IP network address to which it resolves from my location (64.22.104.0) to the exception address list. I still have not been able to make it work. Do you happen to know whether the network is a /24 network (netmask = 255.255.255.0) or something larger or smaller? I took a guess that it is /24. I can't think of anything else to try changing other than the network size before I give up on the download function for updates.

Thanks, again.