I`m a new user of Direcory Opus.
I sent a support request to support but have not recieved a reply.
Is this normal practice for support not to reply to requests for help?
Cheers
Gerry Harris
Well,
a) how long ago did you submit the request?
b) are you a trial user?
c) what's the problem? maybe some of us here on the forum can help...
I submitted a help request about a week ago.
I bought the full version, not a trial user.
I`ve solved the problem myself.
Just wondered wether the official support was any use.
Cheers
Gerry
What's the tracking number?
I am a new user. First time I`ve tried to sen6 a message to support.
I don`t know what the tracking number is. Should I have one?
Cheers
Gerry
Well, when you fill out the support form on the GP Soft website, you will receive an email confirmation that your request has been received, along with a tracking number.
Did you actually fill out the support form? Did you specify a valid email address? Have you checked any spam filters, etc?
No, didn`t recieve an email 
I thought I filled out theform correctly and gave my valid email address.
If ever I try to use the support system again I will carefully check what I am doing 
Cheers
Gerry