Directory Opus won't open since a Windows Update

Help & Support
1

Hello, until yesterday Directory Opus worked well on my computer, but since thois morning, not anymore.
I used the last stable version 13.7 and updated with the last beta version -> same result.
The app simply do not open anymore. I see the Directory Opus process running for somes seconds, the disappearing.
I'm running Windows 10 22H2. I already rebooted my computer with no success running DO.

The updates installed : KB5040427, KB5041019 and KB5041080.
On the windows event log, there is an error 1000 application error, with the following description :

Nom du journal :Application
Source : Application Error
Date : 12/07/2024 08:56:18
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : DIGP5GlCpw6QpGY.dig.intra.groupama.fr
Description :
Nom de l’application défaillante dopus.exe, version : 13.7.0.0, horodatage : 0x667d6852
Nom du module défaillant : KERNELBASE.dll, version : 10.0.19041.4648, horodatage : 0x5a4af933
Code d’exception : 0xc0000409
Décalage d’erreur : 0x000000000012d5d2
ID du processus défaillant : 0xe08
Heure de début de l’application défaillante : 0x01dad42896e29816
Chemin d’accès de l’application défaillante : C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll
ID de rapport : f90fc64f-9cec-4234-a607-6ba4f159e8bc
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-07-12T06:56:18.0676204Z" />
    <EventRecordID>336658</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DIGP5GlCpw6QpGY.dig.intra.groupama.fr</Computer>
    <Security />
  </System>
  <EventData>
    <Data>dopus.exe</Data>
    <Data>13.7.0.0</Data>
    <Data>667d6852</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.19041.4648</Data>
    <Data>5a4af933</Data>
    <Data>c0000409</Data>
    <Data>000000000012d5d2</Data>
    <Data>e08</Data>
    <Data>01dad42896e29816</Data>
    <Data>C:\Program Files\GPSoftware\Directory Opus\dopus.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>f90fc64f-9cec-4234-a607-6ba4f159e8bc</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Since I can't use Directory Opus anymore, any help will be much appreciated.
Thank you.

1 Like
2

Please use Explorer to have a look in %TEMP%\DOpus.Minidumps and see if a crash log was saved. If so, please ZIP it (or them) and email it to crashdumps@gpsoft.com.au.

3

I checked this and no, there is no such item. Seems DO crashes at an early stage of loading, preventing any internal logging.

4

The update might have corrupted some Windows files.

Try this guide.

And the usual like sfc /scannow and Dism /Online /Cleanup-Image /CheckHealth in an elevated command prompt, and a filesystem check.

5

Or, simply roll back the updates and see if that resolves the problem. You can always re-apply them the second time around. But I'd leave that until you know nothing else works, as it could cause more problems.

I installed the same updates and I'm also on Win 10 22H2, and I have no problem with DOpus. I think if there's a problem with your Windows install you'll see the same thing happen to other apps at one point or another.

My install is really old - it hasn't been refreshed since 2011 and Windows 7, so I've had quite a few OS file permission issues over the years. I almost never got Windows 10 installed in the first place.

6

Unfortunately I can't roll back the update as it is my company computer, I can't uninstall an update.

Well the kernelbase.dll file was last updated this night, so for sure by one of the microsoft update installed between last night and this morning.

No problem reported from both SFC and DISM.

7

Please follow the instructions here to activate startup logging, which will show how far through the startup Opus gets.

8

Unfortunaltely, even doing that does not produce any output. The program is apparently closed at a very early stage of loading.

I can't disable my anti-virus, it is managed by my company. For the record, it is Sentinel One version 24.4.4.223. There are no files or threats identified on the client side.

9

Apparently Sentinel One is the prime suspect. See the linked post below:

10

So I guess I will have to wait until a solution is found on your side to whitelist DOpus ?

11

Tell your company to put DOpus on the whitelist.

12

I'll try this, I hope I won't be answered "this is not a company tool, we don't support it".
I will keep you updated.

13

Well I won't have to, finaly. This day Directory Opus is opening normally.
Maybe in the meantime there was an update with Sentinel One.

I hope it will solve the problem definitively.

2 Likes
14

Back to normal confirmed. This issue is resolved.