DOpus crash with Bitdefender AV - atcuf64.dll

Help & Support
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1

I'm having a weird issue where DOpus is crashing and relaunching several times a day.
The error entry in Event log references the following;

|Faulting application name: dopus.exe, version: 13.22.0.0, time stamp: 0x69bafa3c
Faulting module name: atcuf64.dll, version: 1.80.434.0, time stamp: 0xad58a5ed
Exception code: 0xc0000005
Fault offset: 0x000000000008d186
Faulting process id: 0x4438
Faulting application start time: 0x1DCC8A4F0911B68
Faulting application path: C:\Program Files\GPSoftware\Directory Opus\dopus.exe
Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\atcuf\dlls_268305967168294768\atcuf64.dll
Report Id: 18737d83-751f-4d18-a890-3d6117c3b59f
Faulting package full name:
Faulting package-relative application ID:

It seems to happen every time I have a DOpus window open, and the system goes into Sleep or screensaver mode, (screen blank only). When I wake the system, DOpus is frozen and unresponsive, and after a few seconds crashes and relaunches the default lister.

At this point, I'm not sure if it's a DOpus issue, or a Bitdefender issue... I have Reported the issue to Bitdefender also, but no responce yet.

Anyone else seen anything like this? I can provide the system error logs if it will help.

2

If it's crashing in the BitDefender DLL, it's best to report it to them rather than us, since we don't have their code to debug it and antivirus should not change how programs behave (let alone crash the whole process) unless it has cause to.

3

I have opened an issue ticket with Bitdefender regarding it, and I'll post an update here if or when I get any response from them.

In posting here, I was just hoping maybe someone else had experienced similar issues, and had any further information.

For now, I've added dopus.exe to Bitdefender's exclusions, which seems to have at lease stopped it from crashing, but it's far from an ideal solution.