DropBox context menu does not appear on my ARM64 Snapdragon X processor based PC

Help & Support
1

I just replaced my old laptop (Intel x86) with a new ASUS Zenbook A14 (ARM64 Snapdragon X processor). I am running Windows 11 24H2 (OS Build 26100 2476) for ARM64 processors, Directory Opus 13.13 x64 Build 9161 (Jan. 30, 2025) and the latest version of DropBox for ARM64 processors version 220.3.4043.

My desktop PC is using the same build of Windows 11 (64 bit for Intel processors) and Directory Opus 13. Right-clicking on a file in my DropBox folder using Directory Opus correctly displays the DropBox context menu, allowing me to copy DropBox file links, share, etc.

The DropBox context menu does not appear on my ASUS Zenbook A14 (ARM64 Snapdragon X processor) when right-clicking on a file in my DropBox folder using Directory Opus. However, the DropBox context menu does appear when right-clicking on a file in my DropBox folder using Windows Explorer.

I have tried uninstalling and reinstalling Directory Opus but nothing changed after doing this.

The "Hide Windows items on file context menus" setting in Directory Opus" settings is unchecked.

Your help solving this issue would be apppreciated.

Thanks,

Bob

2

If you search a bit on this forum, you'll soon find out there are many issues with ARM based PC.
At some point, there might be a native ARM Build, but that does not exists for the moment.

3

Please give the 13.15.1 beta a try as we have made some improvements for support under ARM64 emulation on Windows 11.

4

Hi Jon,

I did a complete uninstall of the previous version of Directory Opus including registry entries, and then installed this new 13.15.1 beta version.

I rebooted my PC and tested the 13.15.1 beta version with respect to DropBox context menus. Unfortunately, the 13.15.1 beta version still does not solve the issue of missing DropBox context menus.

Dropbox context menus are still working properly in Windows Explorer.

Thanks for all of the effort that you and the rest of the development team are investing in optimizing Directory Opus for ARM64 processors.

Bob

5

I can confirm this as an issue (I see the same thing on my test machine).

I think it's probably due to the fact that the Dropbox client is native ARM64 code and Opus is running under x64 emulation, but I'm not sure yet.

We'll keep researching.

6

I'm glad that you were able to confirm this issue. Since we last corresponded, my ARM64 based Windows PC had a software meltdown and I had to reinstall Windows. After installing DropBox, the DropBox context menu items weren't even showing up for dropbox files in Windows Explorer. I had to uninstall OneDrive (which I don't use) for the DropBox context menu items to show up for Dropbox files in Windows Explorer. It seems as though there is a limit to how many external context menu items can be displayed.

7

The next beta (13.18.1) will improve support for context menus on ARM64 systems.

1 Like
8

ok, thanks for the heads up, Jon

10

The DropBox context menu appears when I right-click on a file in DropBox using Directory Opus 13.18.1. However, I am getting an error message which I have attached to this post. Furthermore, after installing the Directory Opus 13.18.2 beta, the DropBox Context menu items disappeared from Windows Explorer altogether, although they reappeared after a reboot.

2025-08-29 3:11 PM Main process started.
2025-08-29 3:11 PM Diagnostics: Exit code 20 from PackagedCOM proxy process
2025-08-29 3:11 PM Diagnostics: Error: Failed to initialise COM object {466C7845-95E3-4349-8AB9-F8F16CC856F4} : 800700a0

Script Output.txt (249 Bytes)

11

Thanks for the feedback.

If I search for that CLSID the only thing I can find suggests it's related to a tool called "TreeSize".

I've installed the free version of that to test but can't reproduce the error.

Can you confirm if you have that tool installed and if so, what version?

Thanks!

12

Yes, I have the registered version of TreeSize 9.5..2105 installed, which ironically ordinarily displays right-click context menu items in Windows Explorer on an Intel x86 Windows PC, but they don’t appear on ARM64 Windows PCs running Windows 11. I uninstalled TreeSize Personal and the error message previously received in Directory Opus no longer get occurred. However, upon reinstalling TreeSize Personal, I received the following error message in Directory Opus while right-clicking on a file in DropBox

“2025-09-02 7:11 PM Diagnostics: Exit code 20 from PackagedCOM proxy process
2025-09-02 7:11 PM Diagnostics: Error: Failed to initialise COM object {466C7845-95E3-4349-8AB9-F8F16CC856F4} : 800700a0”

So there must be some sort of conflict between Directory Opus and TreeSize Personal or TreeSize Personal is not playing nicely with Windows ARM based PCs

13

Jon, the error has disappeared with the 13.8.2 beta version. Thanks!

1 Like