Hello. I have v 13.7.
My word and xls files are not showing in the preview.
I have Office Professional plus 2021
The preferences -> activex settings are all checked for word and excel
can you let me know what else to check please.
Do the same files work in File Explorer's viewer?
yes, they do
Then the issue is probably antivirus blocking access to the documents (or documents folder) when it's Opus trying to access them.
those particular documents were in protected view (somehow). When i go into Word/Excel and enable edit mode, then save over, the files show. Thanks
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That should have the same result in File Explorer, as far as I am aware. Unless it influences which processes something else allows to open the files.