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Exiting dopus -> process remains -> problem


#1

When I try to exit Dopus on Win7, at times the GUI closes but the process "dopus.exe" does not close and I cannot open a new lister anymore.
Is this a know problem? Solution? Thx.


#2

Is this when closing a window, or when fully exiting via File / Exit Directory Opus?

If it's the latter, please link your account and then send a crash dump of Opus when in the frozen state to leo@gpsoft.com.au (or upload it to Google Drive, DropBox etc. and email a link to it).

You can generate the dump using Task Manager by right-clicking dopus.exe on the Details tab once it is in the frozen state. Choose the option to create a dump file, and it will tell you where it has placed it. It will be a large file but should compress down to a much smaller size.

Don't post a link to it on the forum as it may contain private information. (It will contain everything in memory that is part of the dopus.exe process.)


#3

thx, yes, it is the latter.
of course, all of a sudden it seems to work better. If it happens again (repeatedly) I will send the dump. thx.