This is one reason I use an old Windows PC as a NAS. Not that Windows doesn't have its issues (especially lately), but there are fewer surprises like this. You also get certain features like copy offloading (disk to disk copying without hitting the network) which no non-Windows NAS support to my knowledge.
Price isn't that different, either (or it's free, since the PC was already owned). And you can have a case with decent airflow that actually cools the CPU and HDDs, as well as easily replaced off the shelf components (depending on the type of PC, of course).
But I seem to be unusual in this regard!
One strange thing with some NAS vendors is they seem to have different bugs and quirks in different devices, sometimes with old bugs resurfacing in new products after they were fixed in much older ones, or only affecting a new product but no others. It's odd to me as I would have assumed they'd base their products on software that would be very mature by now, but it feels more like it keeps being rewritten, or at least modified, at a low level. (I don't know if that is actually true. It's just how it looks in terms of the bugs that come up every so often from certain vendors. With things that use Samba, rather than something proprietary, there are also a lot of variables in how it's set up, which is slightly different.)
A lot of the problem is how complex and poorly documented SMB is, but not much can be done about that.