Every time I've ever tried to get support here I get this same run-around. I will definitely remember this quality of support when it comes time to not renew my subscription.
I may have missed something, but see five issues, including this one, since 2015 for which you requested DOpus support:
In each instance, the team seemed to work with you in good faith and either asked clarifying questions or offered alternatives, then received no feedback on those good faith efforts.