Free Upgrade from 12 to 13

Hello,

I bought DO 12 Light on the 18.09.2023, that's two weeks before the Beta 13 announcement. At this posting Leo writes:
"The cut-off for a free upgrade will be a little before the beta announcement. Exact dates aren’t decided yet, but we’ll also give larger discounts to people who don’t quite make the free cut-off.
Basically, we try to ensure there’s never a bad time to buy, and no situation of “if only I had waited one more week”."

So I assume that I qualify for the free upgrade? I saw another use who bought DO 12 three months and claimed that he got the free upgrade.

However, I cannot find any information about the free upgrade and how to access it. When I click on Upgrade on the pricing page and enter my registration code, I am quoted a price of 40 AUD for the new version, almost the same that I paid for DO 12 Light.

Does it mean that I don't qualify for the free upgrade, although I bought 2 weeks before the Beta 13 announcement? Well, in that case, I truly regret that I hadn't waited 2 more weeks, I could have saved almost the whole price for DO 12 Light.

Please email us direrctly wioth details of your licence and order etc and I can look at the issue for you.
email info@gpsoft.....

Update: In my case the update seems not to have happened automatically (or I just couldn't find the option). As Greg suggested, I wrote the support. The next day I received the free upgrade with 2 years of support starting today.
No more regrets, just pure happiness that I bought this amazing software!
Thank you very much :slight_smile: