when I move files using the Move menu item, why does the whole program hangs where I am supposed to select the destination? The only way I can get out of this is to use Windows 11's Task Manager End Task. If I then repeat I get the same results. I will have to reboot. No other programs except th…

Are large directories a factor or does it happen with any directory? If you're moving out of a single-display window and there's a delay when it asks where you want to move to (before selecting a destination), the most likely cause is a mapped network drive pointing to a server that is not reachabl…

No, both drives on local computers. It seems to happen with large or small directories. Just experienced it right now. Restarted the app 4x via End Task and still the same. It hangs exactly a that screen where you are supposed to select the destination. I tried walking away and coming back in a…

I'm unclear what "that screen where you are supposed to select the destination" means. Could you post a screenshot?

[{D111910B-B914-4600-AEA5-7D7CE80DEC8B}]

This just happened again. Did a restart, selected a different directory, went back to the same directory, did a move file, move completed, went to another directory, select another file, click on move...then this again. This is on a directory with about 200+ sub-folder and around 150 files in the …

[{D3C2A7F6-5C06-4B65-9F53-07354235A26F}]

Thanks for that, I understand now. Would you be able to make a process snapshot when it's hung like that and send it to us? We should be able to tell what's going on.

How do I do that? By the way, everything worked perfectly for the first week. No errors at all with lots of file moves. It was only during the last week and a half. I find this strange as the Windows 11 machine has not be updated and there were absolutely no setting change at all. Thanks!

[image] Manually generating process snapshots light_bulbOpus FAQs If you find Directory Opus is hanging, using a lot of CPU, or otherwise exhibiting unexplained behaviour, one important diagnostic tool is the generation of manual process snapshots (often called…

Thanks, did the memory dump and just email with the Google Drive link.

Hangs on File Move from Large Directory

Help & Support

Jon June 4, 2026, 2:24am 10