I was trying to talk to a friend of mine about Directory Opus, and he seemed to have trouble with even understanding the concept of additional features in a file manager, and customizing commands to make things faster and easier.
It's like when I explained how I use a text expander program to make typing long strings into a command line program to download youtube videos faster and easier. I wanted things downloaded in a specific way, specific format, and I wanted to retain specific information in the filename. He said that he wanted a list of these very specific commands preprogrammed, and would never make them himself. The problem is that, due to the specificity of your individual needs, this is not possible. He wants a ready to go solution perfectly ready for him, where he automatically knows everything that happens.
There seems to be a fundamental disconnect here. He has some things he wants to do in Explorer, but explains it poorly, and doesn't seem to fully understand it in the first place. For example, he wants to look at sequences of images, like comic pages, but wants to scroll down a large image rather than have the whole image shrunk to fit on the screen and make the text unreadable. I tried to explain that this is a viewing setting in whatever image viewer program he's using, but he seemed to have trouble really grasping that. His workaround so far is printing a bunch of images into a pdf, and then having me configure the default viewing settings in this specific pdf viewer program to be the way he wants, and then had me show him how to set this new custom viewer setting to be the default.
To me, this seems barely a step removed from a child who wants to run around and play outside, but doesn't want to learn how to tie their shoes. It's not a flattering comparison, but the refusal to learn the intricacies of the tools, and the incomprehension of clarifying what you want and recognizing the value of tools that let you implement your own custom solution is something I have trouble characterizing any other way.
What's going on with these people, and can they be reached and shown how useful tools like DOpus can be?