Install issue (not just Opus)

[ho72]

FYI: If the install executable is run as an Administrator (right click, run as Admin) then Dopus will only run if invoked as an Admin. I typically run exe files this way because of my software restriction policies. Running the install file as a standard user resolves the problem.

OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PIXELPUSHER2
System Manufacturer AVA Direct
System Model Workstation
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3500 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2104, 8/13/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.18969"
Time Zone US Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 28.1 GB
Total Virtual Memory 41.9 GB
Available Virtual Memory 37.3 GB
Page File Space 10.0 GB
Page File C:\pagefile.sys
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

[Leo]

@ho72

FYI: If the install executable is run as an Administrator (right click, run as Admin) then Dopus will only run if invoked as an Admin. I typically run exe files this way because of my software restriction policies.

That sounds like an issue that is tied to how your system is setup. Can you give us more detail so we can investigate?

Running the install file as a standard user resolves the problem.

The installer should still trigger a UAC prompt when run as standard user. Is that happening? Or have you disabled UAC?

[ho72]

UAC is disabled.
And there is some other kind of weirdness going on. For example, when upgrading Dopus initially the installer hung because it could not delete/overwrite the old Dopus.exe file. Just a few minutes ago I could not update Ccleaner for the same reason, could not replace the old exe. I'm not sure what has happened here or how to fix it, but it's looking like it's not your issue. Any suggestions on were to search for the gremlin?

[Leo]

@ho72

but it's looking like it's not your issue. Any suggestions on were to search for the gremlin?

Not sure, sorry, at least without knowing more about how the system is set up.

Antivirus or multiple accounts being logged in at once are two general things that can cause problems for installers.

[ho72]

Update: I reverted to a Macrium image made about 4 weeks ago and the install issues went away (mostly, more on this in a minute). To recap,all software updates I tried failed because the old exe files could not be deleted. These included Dopus, Ccleaner and Topaz Mask AI. After the image restoration, all updated without incident.

The culprit probably lies somewhere in the malware/AV/OS updates that took place during that 4 week period. They include Malwarebytes, ESET and a couple of Windows updates. I'm not quite sure how to sort out the guilty party but I'll start by checking the online forums of ESET and MBAM to see it anyone else has had similar issues.

Finally, I still have a problem with Dopus if I run the update file as an Admin; if installed in that manner, then Dopus will only run if invoked with Admin privileges. I don't recall every having this issue in the past.

Thanks.