Hi forum,
because of some problems I have completely eradicated Dopus and freshly installed it from scratch.
Of course I have backed up my configuration beforehand, using the built-in export option.
Now if I reimport my configuration with the option "completely replace current configuration", I get Dopus with my familiar look, but without any menus and toolbars.
What has gone wrong here, and how do I get my menus and toolbars back?
Thank you
David.P
Are the toolbars still available, but just not turned on, or are they not there at all?
i.e. Right-click the empty part of a toolbar, then click the Toolbars menu: Do the toolbars you want appear in the list?
If they do, turn them on, then use Set As Default Toolbar Set, in the same menu, to make them your default.
There is no toolbar area at all that could be clicked 
You can also get to Customize (and Preferences) by clicking the application icon in the top left corner of the DOpus window (or pressing CTRL-Space).
Great, thanks, will try that tomorrow.
That trick worked, thanks @DesertDwarf!
But unfortunately only insofar as I could switch the menubar and some of the default toolbars on again. However, there are only 5 toolbars available in the customize dialog, and what's worse, my own and/or customized toolbars are not shown.
What went wrong here, and how do I get my toolbars back...?
If you make a copy of your config backup and rename the extension from .OCB to .ZIP you can open it like an archive and see what is inside it.
It should have a Buttons folder inside the archive, and in there should be a file for each of your toolbars. Are they there inside the archive?
Okay, what I've done in the meantime, I went back to an older configuration of July 2016, and this one worked. However, I need to get my current configuration back, especially because I've done substantial changes to the folder formats. Probably I could live with the toolbar status of July though.
Anyway, from the July configuration, I exported my toolbars into separate *.dop files. If I import these into Dopus with my latest December configuration (that does not show any toolbars anymore as described above), I get completely empty toolbars that are about 2000 pixels wide this is on a 4K monitor).
If I however import those single exported toolbars into a pristine Dopus configuration, they turn up normally. Thus, there is something else broken in that December configuration (whose origins date back about a decade anyway).
Therefore, I am sort of prepared to start a new configuration from scratch. However I really would like to have my folder formats from the latest December configuration back, possibly also other bits and pieces like for example customized context menu entries.
Is there a way to export folder formats into single files, or to extract only folder formats from a saved configuration?
By the way, the same happens (all toolbars and menus are gone completely), if I manually roll back the ...AppData\Roaming\GPSoftware folder to some older state.
Can I extract separate single settings like for example folder formats from that folder?
The same problems remain when I try and go back to Dopus 12
Could you email us the most recent backup file? We can probably make it work. leo@gpsoft.com.au
Is the system itself changed? Could the toolbar be using icons and fonts that aren't available or something like that?
That would be amazing. I'll email you the file immediately.
The system has not changed. I only had continuous problems with the Office file viewer in Dopus. Therefore, I thought I'd reinstall Dopus from scratch -- and this is where all problems started. By the way, the problems with the Office viewer are still the same. But I'll open another thread with this later on.
Thanks for sending the configs over. I've emailed back a file that combines the two, taking everything from the newer backup except the toolbars, and adding the toolbars from the older backup. That seems to restore fine (and also backs up fine).
For some reason, the newer backup does not have any of the main toolbars at all, only the context menu files are below the Buttons folder. I couldn't tell you why that happened, and from a quick test of restoring the combined backup, then creating a new backup from there, all of the toolbars were backed up OK.
It's possible something that was in the Buttons folder caused the toolbars to not be backed up, which would be a bug if that was the case. Many years ago there was a problem backing up some settings files if they had certain characters in the filenames, but we aren't aware of any current bugs.
When you do more backups, I recommend renaming them to .zip and having a quick look at the Buttons folder to verify all the toolbar files are below. (e.g. "Meine Leiste links senkrecht.dop") If they are there, then you know it worked and don't need to worry. But if they are missing, and only the "Menus" (with some files below it) and "Script Defaults" (usually empty) subdirs exist, then the problem has happened again.
If the problem does reoccur, please zip up the /dopusdata/Buttons folder and email it to us and we will see if we can work out what caused the failure. You can also use the same zip file to restore that config dir after restoring the backup, as a temporary workaround in the event that the problem comes back. But obviously the backup should work and we would want to fix it, as you shouldn't have to worry about things not being backed up.
From comparing the rest of the two config files, everything else looks like it was stored fine, so it was just the toolbars, which have been transplanted from the older backup to the newer one, in the file I sent.
Adding to the reply just above, another small detail:
If you see any names like the first long name below when checking the config backup, they are OK. If a name contains a non-ASCII character, or starts with an @, the whole name will be encoded, and the encoding is reversed when the config is restored.
(This dates back to when the zip format couldn't store Unicode names. While that is no longer the case, we've kept the configuration backup & restore working the same way to maintain compatibility with old config files, and between versions.)
So don't worry if you see something like that instead of some toolbar names. As long as the folder has files in it, things should be correct.
Yay! The merged configuration works perfectly. Opus 12.3.1 beta build 6187 exactly has the correct look-and-feel again.
With future backups, I'll go about as you have described above.
Thank you very much for the great support.
