Missing refresh after removing a label

Help & Support
1

Hi guys,

Since either the last regular update to 12.20.0 or my switch to Windows 10, my label macro didn't work properly any longer. It just toggles a "Flagged" state for all selected files.

If the state is set, the files are refreshed properly and a flag will be displayed. If the macro is activated again, the flags will be removed, but the display will not be updated. So, the files are still shown as "flagged". I have to press F5 to see, that the flags have been removed.

This has been refreshed properly before and since the macro hasn't changed it's probably either the dopus update or my switch to windows 10.

Attached you'll find screenshots with the macro definition and label setup.

CommandSettings

LabelSettings
LabelSettings944×726 18.2 KB

Thanks,
Kind Regards

2

It seems fine here in 12.20.2 with Windows 10.

Am I doing the same test?

If you're testing on a network drive, try a local drive in case the network drive is involved in some way.

3

Many thanks for looking into this. It happens on local drives too, but I have the flag rendered in tiles view on the file item:

TilesConfig
TilesConfig726×557 3.88 KB

Could you please verify with the attached tiles mode configuration?

{size}
{modified} {status}
{index}: >{picdepth}>{keywords}>{label}

Thanks,
Kind Regards

4

It seems to work with {label} in tiles as well. Sometimes it takes a couple of seconds for things to update, but I don't need to do a manual refresh.

Putting the command in text form here to avoid having to type it in by hand from the screenshot if it's needed again:

Properties SETLABEL="Flagged" SETLABELTOGGLE ADDLABEL
5

Thanks! Isn't it the {status} variable that's correlated with the flag icon?

Anyway, that's weird, it doesn't work here, no matter how long I wait. I made a video for you, although I'm not sure if it helps in any way.

Kind Regards

6

{label} gives the name of all the labels while {status} shows the icons for status-icon labels. So one is a subset of the other.

Both work OK for me though.

Have you checked if it's happening on other types of files? Installer exes like the ones in your video may be complicated by antivirus scanners blocking something, which could be a factor. (Something we can probably work around if that's what's happening, but we need to make sure that is what's happening first.)

What happens if you in a folder which just has some text files?

7

Thanks for the clarification.

I've checked with text files - no difference. Then I reverted to Dopus 12.19.0. The behaviour is different here. It works for the first 2-3 times, then it's the same behaviour as in 12.20. That might be the reason I thought it's working in previous revisions, because I'm usually not doing that 3 times in a row.

I'll check again on monday with some even older revisions. But if it takes too much time for both of us I think I can live with that. It doesn't sound like there is an easy fix. And if it's not occuring on your machine, it also could be a system related issue. I already had a couple of similar effects in the past, maybe related to my onboard graphic GPU (Intel HD 3000), but this one is a bit annoying in the daily workflow.

Thanks for your help so far and have a nice weekend!

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