New Version Available Notification Not Happening On My Windows 11 PC

Help & Support
1

Hi,

So this is clearly not a showstopper or critical issue, but I felt that it's important to report, nonetheless.

My personal laptop is a Microsoft Surface Laptop Studio (1st Generation) running the latest Windows 11 and my work laptop is a Dell Latitude running the latest Windows 10.

Even before v13, never have I ever received the Windows popup notification that a new version of DOpus is available on my Surface [Edit: This is since I upgraded to Windows 11, because I do remember getting the notifications on Windows 10.]. I do, however, always get it on my Dell work laptop and that's when I manually go into DOpus on my Surface and manually check for updates to download and install the latest version.

It's not that I'm being impatient because sometimes I'm busy working and I have no time to switch to my Surface and do the download. I'm certainly not expecting both laptops to display the notification in sync, but it is just odd that never has the Surface proactively provided that notification.

Yeah, yeah of course I have checked and ensured that the notification settings are enabled on my Surface. :slight_smile:

Perhaps it is just a matter of waiting (much) longer on my Surface?

I'll try do to that next time but if anyone else has experienced similar or has any ideas/suggestions, please let me know.

Thanks!

2

Notifications may be turned off in Windows for some or all apps. That's been the cause for at least one person recently.

(You should still see a small icon on the right of the status bar if there's an update available.)

3

Yeah, I know, and it is on.

It was fine under Windows 10 so something happened during the Windows 11 upgrade.

4

Do you actually have check for updates turned on?

5

Yes, I haven't changed that setting and I only started to experience the issue on Windows 11.

Yesterday, however, I was on my work laptop (Windows 10) and I got the DOpus 13.4 notification. At the end of the day when I started to transition to my personal laptop, I received a pleasant surprise: The DOpus 13.4 notification! :clap:

There were some firmware updates recently and the March Windows patches earlier this week, so perhaps one or a combination of both fixed the issue. I don't think it is a coincidence because I use the Phone Link app to connect to my iPhone and for one specific retailer, I would never get notifications for their verification code text messages; notifications came in fine for their other text messages, though. But now this issue is also gone!

So all is good and working as it should.

Thanks!